Staff Customer Success Manager, Majors – Financial Services

🕒 vor 23 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $200.000 / Jahr

⏰ Vollzeit

🔴 Experte

💸 Finanzplanung und Analyse (FP&A)

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Chainguard

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

🔐 Sicherheit

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard ist ein Unternehmen, das sich auf die Erstellung sicherer Container-Images spezialisiert, um Softwaresicherheit und Compliance zu erhöhen. Zum Portfolio gehören Low-to-Zero-CVE-Container-Images, die täglich aktualisiert werden, um Sicherheits- und Compliance-Standards einzuhalten, darunter: • FedRAMP • NIST 800-53 • PCI-DSS • SOC 2 • CIS Benchmarks Chainguard konzentriert sich darauf, Schwachstellen zu reduzieren, Compliance zu automatisieren und Entwicklungs-Workflows zu unterstützen – ohne Abstriche bei Innovation und Produktivität. Das Unternehmen bedient ein breites Branchenspektrum, einschließlich stark regulierter Sektoren, und stellt gehärtete Image-Lösungen bereit, um Risiken in der Software-Lieferkette zu mindern und die Anwendungssicherheit zu erhöhen.

Beschreibung

• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly. • Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated. • Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions. • Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value. • Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts. • Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.

🎯 Anforderungen

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Customer Success, Strategic Account Management, or Consulting backgrounds are all relevant. • Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value. • Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions. • Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas. • This is a high-autonomy role. You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit. • Strong executive presence and communication skills, both written and verbal. • High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

🏖️ Vorteile

• Equity/stock options • Unlimited PTO • Remote work with flexible coworking and team meetup opportunities • Home office and internet stipend • 100% health/dental/vision insurance coverage for you and your family • Paid parental leave to support you and your family