Service Network Area Manager

🕒 vor 9 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Cinch Home Services

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1978

👥 B2C

🏠 Immobilien

B2C • Real Estate

Cinch Home Services ist ein nationaler Anbieter von Hausgarantien, der Reparatur- und Ersatzdienstleistungsverträge für Hausbesitzer verkauft. Diese Verträge decken Haushaltsgeräte und wesentliche Haussysteme wie Heizung, Kühlung, elektrische Anlagen, Sanitär, Küchen- und Wäschereigeräte ab. Gegründet im Jahr 1978, bietet das Unternehmen mehrere Tarifstufen an (nur Reparatur, Reparatur + Ersatz und Premium), ein landesweites Netzwerk geprüfter Dienstleister, 24/7 Schadensunterstützung, eine 180-Tage-Handwerksgarantie und Vorteile wie Selbstbeteiligungsrückerstattung und Abdeckung für Außenleitungen und genehmigungsbedingte Ausgaben.

Beschreibung

• Reporting to the Regional General Manager, the Area Manager oversees members of our independent service network. • Continually strive to enhance the talents and service delivery of assigned territories (East, Central and West Region). • Responsible for closely monitoring financials and customer satisfaction in area. • Serves as the primary liaison between Cinch Home Services and independent member network. • Continuously monitors network financials, service delivery, and coverage for assigned territories. • Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery. • Builds, executes, and monitors plans to achieve favorable business results. • Regularly visits/contacts territory service providers with the intention of promoting the business relationship. • Leverages available reporting suite and audits aggregates of claims to identify targets for improvement. • Delivers and attains regular feedback to service providers and process improvement. • Provides sales training on point of need and ancillary service offers. • Acts as a liaison between Cinch Home Services and assigned service providers. • Assists with claims escalations. • Assists with onboarding and initial training of service provider. • Evaluates Service Provider Membership Application to ensure up to date compliance.

🎯 Anforderungen

• 4-year degree and/or certification/licensing in a commercial/residential service trade • Aptitude of parts and components within residential HVAC, Plumbing, and/or Electrical systems including price points. • 3+ years previous management experience with an emphasis on business to business relations. • 3+ years leading in a coaching and development environment. • Proven experience in managing or working with field service trades • Ability to review large amounts of data and deduce logical conclusions. • Ability to perform effectively under conditions of variable workload/ priorities. • Ability to express ideas clearly and concisely, both orally and in writing. • Ability to read, understand and summarize contract verbiage such as service provider or home warranty agreements. • Ability to travel 25%+ within assigned area. • Basic PC knowledge, internet usage including proficiency in MS Office applications (Word, Excel, Outlook, Access)

🏖️ Vorteile

• Equal Opportunity Employer • Professional development opportunities