Technical Account Manager

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🕒 vor 3 Monaten

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Clerk.dev

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1 - 10 Mitarbeiter

☁️ SaaS

🔐 Sicherheit

🏢 Unternehmen

SaaS • Security • Enterprise

Clerk. com ist eine umfassende Plattform für Benutzerverwaltung, die eine Reihe von einbettbaren Benutzeroberflächen, flexiblen APIs und Administrations-Dashboards für die Authentifizierung und Verwaltung von Benutzern bietet. Die Plattform umfasst Funktionen wie Multifaktor-Authentifizierung, Betrugsprävention, SOC 2 Typ 2 Zertifizierung, Sitzungsverwaltung, Social Sign-On, Bot-Erkennung und mehr. Clerk integriert sich nahtlos mit beliebten Frameworks und Tools und sorgt so für eine reibungslose Entwicklererfahrung. Es richtet sich insbesondere an Multi-Tenant SaaS-Anwendungen mit einem Funktionsumfang, der für das Onboarding und die Verwaltung von Benutzern und Organisationen ausgelegt ist. Clerk wird sowohl von Startups als auch von großen Unternehmen geschätzt und bietet robuste Lösungen für Sicherheit und Benutzer-Authentifizierung.

Beschreibung

• You will own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows • Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging • Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap • Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences • Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact • Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers

🎯 Anforderungen

• 4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company • Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs). Prior experience with auth platforms is a strong plus • Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js, etc) and debug integration issues alongside engineering teams • Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships • Comfort operating with high autonomy in a fast-moving, globally distributed team where priorities shift and you’re expected to drive outcomes, not wait for direction • Experience working with CRMs (e.g. Attio, Salesforce), support platforms (e.g. Plain, Zendesk, Intercom) and async communication tools (e.g. Slack) • Excellent written and verbal communication—you can translate technical concepts for non-technical stakeholders and advocate persuasively for customer needs internally.

🏖️ Vorteile

• Competitive Salary – We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated. • Equity Ownership – At Clerk, we believe in shared success. That's why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company. • Work Gear - Set up your ideal home office with the gear of your choice. At Clerk, we want to ensure that you have everything you need to perform at your best. • Flexible Vacation Policy – We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year, our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence. • Diverse and Inclusive Team – Join our exceptional, diverse, and globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.