IT Operations Manager – Government Payments

Stelle nicht auf LinkedIn

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $57.750 - $75.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

⚙️ Operations

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Conduent

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 2017

🤝 B2B

🛍️ eCommerce

🏛️ Regierung

💰 Venture Round im 2009-01

B2B • eCommerce • Government

Conduent ist ein technologieorientierter Lösungsanbieter, der Geschäftsabläufe sowohl im öffentlichen Sektor als auch in privaten Unternehmen optimiert. Sie spezialisieren sich auf die Verbesserung von Kundenerfahrungen durch Automatisierung und Analytik, die Optimierung von Finanzoperationen und das Angebot umfassender HR-Lösungen. Mit dem Fokus auf der Verbesserung der betrieblichen Effizienz bietet Conduent eine Vielzahl von Dienstleistungen an, darunter Lösungen für den Kundenkontakt, Business-Lösungen im Gesundheitswesen und Lösungen für Verkehrsbetriebe, die effektiv die umfassenden Bedürfnisse ihrer Kunden adressieren.

Beschreibung

• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule. • Maintaining comprehensive operational documentation to support process consistency and compliance requirements. • Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability. • Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently. • Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards. • Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines. • Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources. • Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions. • Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools. • Collaborating with product teams to support development initiatives that improve operational efficiency and reliability. • Supporting release readiness and operational acceptance activities with cross-functional stakeholders. • Maintaining compliance with corporate training, time attestation, and internal governance requirements. • Providing after-hours on-call support and responding to operational escalations as needed. • Demonstrating the organization’s core values in all operational activities and leadership behaviors.

🎯 Anforderungen

• Demonstrate 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments. • Apply experience with ITIL processes, including incident, problem, change, and release management. • Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences. • Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making. • Utilize knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations. • Demonstrate strong organizational, leadership, and communication skills. • Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred). • Demonstrate experience in financial services or government payment environments (preferred).

🏖️ Vorteile

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion.