Customer Success Manager

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Creatio

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2014

💼 Beratung

📣 Marketing

📦 Logistik

💰 Private Equity Round im 2024-06

Consulting • Marketing • Logistics

Creatio ist eine AI-native No-Code-Plattform, die entwickelt wurde, um CRM und Workflows zu automatisieren. Sie ermöglicht Nutzern, Anwendungen mit visuellen No-Code-Designern und natürlicher Sprache zu entwerfen und weiterzuentwickeln, wodurch sie zugänglich und benutzerfreundlich wird, ohne dass spezielle technische Kenntnisse erforderlich sind. Creatio zielt darauf ab, Organisationen zu fördern, indem es die Produktivität steigert und die Kundenerfahrung durch seine End-to-End-Lösungen für Marketing, Vertrieb und Kundenservice verbessert.

Beschreibung

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment. • Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. • Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. • Grow customer's portfolio through zero churn and active cross and up-sales.

🎯 Anforderungen

• 3+ years of experience working with global segment customers (preferably North America region); • Fluent in English — both verbal and written with executive-level communication; • Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software; • Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; • Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software; • Strong Customer-Centric Communication and Presentations Skills; • Commercial acumen, including negotiation and renewal management; • Excellent time management and efficiency skills.

🏖️ Vorteile

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. • Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. • Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. • Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. • Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.