Senior Solutions Engineer

🕒 vor 23 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

💻 Lösungsingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Crescendo

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2024

🤖 Künstliche Intelligenz

☁️ SaaS

🤝 B2B

💰 €50.000.000 Series C - Crescendo im 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo ist ein KI-natives Contact Center und CX-Plattform, die kontinuierlich betriebene KI-Assistenten mit menschlichen CX-Spezialisten kombiniert, um garantierte Ergebnisse über Chat, Sprache, E-Mail und andere Kanäle zu liefern. Sie bieten multimodale KI-Assistenten (Chat, Sprache, E-Mail, Einkaufsassistent) plus operative KI für kontinuierliche Optimierung, verwaltete BPO-Dienste, CRM- und SaaS-Integrationen sowie branchenspezifische Lösungen für den Einzelhandel & E-Commerce, Finanzdienstleistungen, vernetzte Geräte und Gesundheit & Wellness. Crescendo legt Wert auf ergebnisbasiertes Preismodell, Leistungsgarantien, SOC-2- und HIPAA-Konformität und schnelle Implementierung, um die Kundenzufriedenheit zu verbessern, die Reaktionszeiten zu verkürzen und die Kosten zu senken.

Beschreibung

• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools • Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools • Create resources and workshops to demonstrate agentic AI use cases that can drive value • Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices • Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers • Partner with our CX Solution Designers to create service design and cost models for our customers • Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed • Contribute to account strategies, and assist in scoping engagements • Offer insights and recommendations to help close new business and expansion opportunities • Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables • Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

🎯 Anforderungen

• 5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred) • Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences • Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI • Knowledge of webhooks, REST APIs, and common integration patterns • Preferred: Familiarity with programming/scripting languages such as Python or JavaScript • Experience experimenting with multiple leading LLMs and their various applications in the CX space • Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies • Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

🏖️ Vorteile

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Remote working arrangements • Competitive Base Salary • Generous paid vacation • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Training opportunities provided by Crescendo and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development