Manager, Platform Professional Services

Stelle nicht auf LinkedIn

🕒 vor 8 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $140.000 - $195.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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CrowdStrike

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Künstliche Intelligenz

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike ist ein Cybersecurity-Unternehmen, das cloudbasierte Sicherheitsdienste bereitstellt, um Sicherheitsverletzungen zu stoppen. Es gilt als führend in den Bereichen Endpoint Protection, Identity- und Cloud-Security sowie Managed Detection and Response (MDR). Die Plattform von CrowdStrike, Falcon, integriert künstliche Intelligenz (AI), um Echtzeit-Transparenz, Erkennung und Schutz vor hochentwickelten Cyberbedrohungen zu bieten. Für seine Effektivität beim Schutz von Netzwerken und Daten wird das Unternehmen hoch geschätzt und ist ein vertrauenswürdiger Partner für Unternehmen weltweit.

Beschreibung

• Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environment • Provide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platform • Deliver directly to customers and partners technical implementation, configuration, and troubleshooting assistance with AIDR capabilities and the Falcon platform • Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use cases • Work cross-functionally with CrowdStrike product, engineering, and go-to-market teams to ensure successful delivery outcomes • Manage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performance • Anticipate customer needs for professional services by leveraging new CrowdStrike AIDR features, Falcon module releases, and emerging AI capabilities • Work closely and collaboratively with the Operational Services team to develop customer-facing collateral and AIDR-specific playbooks and documentation • Deliver high-quality services, constantly seeking feedback from customers, partners, and CrowdStrike team members to continuously improve offerings

🎯 Anforderungen

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience • Currently have or can obtain necessary security clearances, per customer requirement • 7+ years of professional experience in professional services • 4+ years of experience in technology and/or SOC leadership managing a team of direct reports • 4+ years of experience in security operations, detection engineering, or incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions (CrowdStrike AIDR, Falcon platform, Splunk, QRadar, ArcSight, LogRhythm, Exabeam, etc.) • Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, and AI-driven security tooling • Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking, and data storage • Familiarity with AI/ML concepts as applied to cybersecurity, including behavioral analytics, anomaly detection, and automated response orchestration • Experience working with software development projects and field engineering teams • Experience working with pre-sales teams on technical scoping and requirements building • A proven leader with the ability to inspire, lead, and mentor a high-performing organization, with the ability to establish strong cross-functional relationships to work collaboratively • Excellent communication, interpersonal, and collaborative skills • Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality • Very knowledgeable on Windows, Mac, and Linux platforms • Ability to travel up to 10% of the time

🏖️ Vorteile

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe