Client Success Manager

🕒 vor 12 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

CSC

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

CSC ist der weltweit führende Anbieter von globalen Geschäftsverwaltungs- und Compliance-Lösungen, spezialisiert auf Verwaltungsdienstleistungen für alternative Vermögensverwalter über eine Vielzahl von Fondsstrategien, Transaktionen mit Kapitalmarktteilnehmern in öffentlichen und privaten Märkten, Management von Domain-Name-Systemen sowie digitale Marken- und Betrugsschutzlösungen und Softwarelösungen für Unternehmenssteuern. Wir sind der vertrauenswürdige Partner der Wahl für mehr als 90 % der Fortune 500®, mehr als 90 % der 100 besten globalen Marken® und mehr als 70 % der PEI 300. Gegründet 1899 und mit Hauptsitz in Wilmington, Delaware, USA, ist CSC stolz darauf, sich seit mehr als 120 Jahren in Privatbesitz zu befinden und professionell geführt zu werden. CSC verfügt über Büros und Kapazitäten in mehr als 140 Ländern in Europa, Amerika, Asien-Pazifik und dem Nahen Osten. Wir sind ein globales Unternehmen, das Geschäfte dort tätigen kann, wo sich unsere Kunden befinden – indem wir Experten in jedem Geschäftsbereich einsetzen, den wir bedienen. Wir sind das Geschäft hinter dem Geschäft®.

Beschreibung

• Build positive and long-term relationships with our clients. • Manage a moderate number of customers while maintaining high customer satisfaction. • Ensure a minimum of three proactive, non-support case-related contacts per customer assignment per year. • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need. • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates. • Collaborate with team members in a fast-paced environment. • Work under clearly defined guidelines, with moderate supervision, making sound decisions and confirming your conclusions with more senior level team members prior to execution. • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue. • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities. • Develop proficiency in all Corptax products and follow our recommended best practices regarding using our products. • Perform triage and release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential software enhancements. • Assist on various project assignments related to the support of the Corptax products. • Learn newly released products and supplemental update changes and experiment with potential internal solutions. • Demonstrate consistently exemplary standards of ethical conduct. • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

🎯 Anforderungen

• 3-4 years of relevant software application experience, ideally in tax software support. • Bachelor’s degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications. Master's in taxation and/or CPA certification is a plus. • Some knowledge of and experience with procedures and processes in corporate tax departments. • Proficiency with Microsoft products. • Ability to quickly learn Corptax applications. • High standards of customer service and support, honesty and integrity. • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences. • Ability to use active listening, critical thinking, and initiative in identifying, addressing and resolving day-to-day issues and challenges. • Excellent time management and priority setting skills with the ability to easily move between multiple activities while driving all activities to successful completion. • Analytical, with an eye for detail, and curious, with a drive to investigate and find answers to the right questions. • Strong communication skills – both written and verbal. • Strong interpersonal skills. • Self-motivated with a drive for continuous improvement.

🏖️ Vorteile

• Annual success-sharing bonuses or commission plans based on individual performance • A range of support to colleagues with disabilities • Excellent benefits including annual leave, tuition reimbursement, referral bonuses, and more. • Hybrid or remote work schedules as business needs allow