Senior Product Designer

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Customer.io

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2012

☁️ SaaS

📣 Marketing

💰 Series A im 2022-03

SaaS • Marketing

Customer. io ist eine Customer-Engagement-Plattform, die Unternehmen dabei hilft, personalisierte Customer Journeys über mehrere Kanäle – wie E-Mail, SMS und In-App-Messaging – auf Basis von First-Party-Daten zu gestalten. Die Plattform bietet Lösungen, um Nachrichten mit hoher Flexibilität und Individualisierung zu erstellen und zu automatisieren. Zu den Funktionen gehören unter anderem Daten-Pipelines für das Management von Kundendaten, visuelle Workflow-Builder für die Automatisierung sowie Tools für Analytics und A/B-Tests zur Optimierung von Messaging-Kampagnen. Customer. io ist darauf ausgelegt, mit Unternehmen jeder Größe zu skalieren, integriert sich in bestehende Tools und bietet eine sichere, compliance-konforme Umgebung mit hoher Verfügbarkeit – die vertrauenswürdige Wahl für über 7. 400 Marken weltweit.

Beschreibung

• Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality. • Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline. • Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes. • Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work. • Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors. • Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time. • Mentor designers earlier in their career through pairing, critique, and the example set by your own work.

🎯 Anforderungen

• 5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work. • Strong flow literacy — you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens. • Closes the design-to-implementation gap — partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level. • Experienced power user of a design system — you can describe how you’ve extended it thoughtfully, where you’ve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one. • Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility — even at small scale. • B2B SaaS experience with complex, data-driven interfaces — you understand systems, not just screens. • Strong communication and critique skills — brings rationale to decisions, gives feedback that improves the work, and can change your mind when you find better evidence.

🏖️ Vorteile

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget