Senior Product Manager

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Customer.io

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2012

☁️ SaaS

📣 Marketing

💰 Series A im 2022-03

SaaS • Marketing

Customer. io ist eine Customer-Engagement-Plattform, die Unternehmen dabei hilft, personalisierte Customer Journeys über mehrere Kanäle – wie E-Mail, SMS und In-App-Messaging – auf Basis von First-Party-Daten zu gestalten. Die Plattform bietet Lösungen, um Nachrichten mit hoher Flexibilität und Individualisierung zu erstellen und zu automatisieren. Zu den Funktionen gehören unter anderem Daten-Pipelines für das Management von Kundendaten, visuelle Workflow-Builder für die Automatisierung sowie Tools für Analytics und A/B-Tests zur Optimierung von Messaging-Kampagnen. Customer. io ist darauf ausgelegt, mit Unternehmen jeder Größe zu skalieren, integriert sich in bestehende Tools und bietet eine sichere, compliance-konforme Umgebung mit hoher Verfügbarkeit – die vertrauenswürdige Wahl für über 7. 400 Marken weltweit.

Beschreibung

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools. • Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development. • Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs. • Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity. • Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery. • Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement. • Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks. • Your work doesn’t stop at launch - look at product metrics and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

🎯 Anforderungen

• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging. • Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact. • Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams. • High product intuition balanced with humility and experimentation — comfortable being wrong, eager to learn quickly. • Exceptional written communication and decision-framing abilities, especially in remote and async-first environments. • Experience using or developing AI-powered tooling in your product workflow • Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements. • Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs. • Experience with SMS/RCS or other messaging channels is a plus

🏖️ Vorteile

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget