Customer Service Representative

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🕒 vor 2 Tagen

🥔 Idaho, Montana, +2 weitere Bundesländer – Remote

🥔 Idaho – Remote 🦬 Montana – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 - $25 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

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CVS Health

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1963

⚕️ Krankenversicherung

🛒 Einzelhandel

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health ist ein führendes amerikanisches Gesundheitsunternehmen, das sich der Verbesserung des Zugangs zu Gesundheitsdiensten und deren Erschwinglichkeit verschrieben hat. Das Unternehmen verfolgt einen umfassenden Ansatz, der Gesundheitsdienstleistungen, Krankenversicherungen und das Management von Apothekenleistungen umfasst. Durch seine Tochtergesellschaften, wie Aetna und CVS Caremark, bietet CVS Health eine Vielzahl von Dienstleistungen an, die Wohlbefinden, Krankheitsmanagement und erschwinglichen Versicherungsschutz für verschreibungspflichtige Medikamente erleichtern. CVS Health betreibt Apotheken in der Nachbarschaft, bietet Versandapothekendienste an und verwaltet Programme für Spezialmedikamente, um Gesundheitsversorgung für jeden bequem und zugänglich zu machen. Angetrieben von der Mission, Menschen mit wesentlichen Pflegediensten zu verbinden, ist CVS Health bestrebt, gesündere Gemeinschaften zu fördern und das Wohlbefinden aller Menschen zu unterstützen.

Beschreibung

• Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business • Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time • Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood • Leverage resources and technology to optimize the member experience • Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference • Ensuring that the detailed call information is captured in Customer Relationship Management system (CRM) and appropriate dispositioning • Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.) • Work effectively within a team and across the organization, to further the goals of the business • Building skills through team meetings, 1x1 coaching, call calibrations, peer coaching etc • Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication • Contacting prospective new members through outbound and inbound calls to establish a lead generation pipeline for licensed agents utilizing scripting to assess customer needs for products and services using insightful, probing questions and demonstrating superior listening skills • Other duties as assigned

🎯 Anforderungen

• Strong understanding of products, services, and processes offered by the company • Self-driven goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated experience that improves our members’ lives • Ability to engage with members-begin a conversation, anticipate what questions a member might have, share information using plain language, build rapport, and handle objectives • Displays empathy and resilience when dealing with our members who need help • Gains our members trust and respect by establishing and maintaining effective relationships • Attention to detail and excellent interpersonal skills • Discretion in handling and communicating sensitive information • Ability to manage multiple projects at once in a fast-paced environment • A positive attitude and willingness to do whatever it takes to get the job done

🏖️ Vorteile

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility