Account Executive – East

🕒 vor 4 Monaten

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Cyara

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2011

🤖 Künstliche Intelligenz

☁️ SaaS

📡 Telekommunikation

💰 Private Equity Round im 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara ist eine KI-gestützte Plattform zur Sicherstellung der Kundenerfahrung, die umfassende Lösungen für das Monitoring, Testen und Optimieren von Kundenreisen über verschiedene Kanäle bietet. Die Plattform unterstützt nahtlose Tests von IVRs, Chatbots, Live-Sprachinteraktionen und Cloud-Kontaktzentren, um fehlerfreie Kundeninteraktionen und Erlebnisse zu gewährleisten. Der innovative Ansatz von Cyara nutzt ausgeklügelte Bots zur Simulation echter Kundeninteraktionen, zur Identifikation von Problemen und zur Leistungsverbesserung, bevor Kunden betroffen sind. Mit seiner benutzerfreundlichen, codefreien Oberfläche ermöglicht Cyara es Unternehmen, schneller zu innovieren, Risiken zu mindern und einen kundenorientierten Fokus beizubehalten, während sie eine signifikante Kapitalrendite und Kosteneinsparungen erzielen. Von führenden Technologie-, Krankenversicherungs- und Autoversicherungsunternehmen vertraut, spielt Cyara eine entscheidende Rolle bei der Verbesserung der Kundenzufriedenheit und der betrieblichen Effizienz.

Beschreibung

• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning. • Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives. • Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities. • Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed. • Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast. • Identify the correct buyers for Cyara's solutions and services. • Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities. • Possess a deep understanding of the value provided by Cyara solutions and services. • Articulate the value proposition of Cyara as a company, emphasizing its competitive advantages. • Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes. • Appropriately leverage discounts and promotions as economic levers during negotiations. • Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders. • Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions. • Understand relevant competitors, their strategies, and how Cyara compares. • Address competitor advantages raised by buyers and successfully sell against competitors.

🎯 Anforderungen

• 5+ years proven SaaS sales experience. • Professional demeanour with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges. • Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization. • Commitment to fostering a collaborative environment and working together to achieve team goals. • Solid technical acumen in order to add value to customer discussions and translate product strengths into business benefits • Proven track record in closing deals • Experience selling AI backed solutions. • Strong time management skills and high degree of self-motivation. • Strong work ethic with a desire to drive for results. • Deep commercial awareness and successful business management track record • Demonstrated experience of selling to high-value contracts involving multiple decision makers • Experienced background in developing and managing commercial relationships • Excellent presentation skills • Must be highly organized, resilient & motivated to sell • Proficient in CRM tools, ie. Hubspot, Salesforce or other.

🏖️ Vorteile

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Flexible work schedules and remote first environment • Unlimited Time Off in addition to paid holidays • Life and disability programs • 401(k) matching program