National Account Management Specialist

🕒 vor 2 Monaten

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Dane Street

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51 - 200 Mitarbeiter

🏥 Gesundheitswesen

💼 Beratung

⚖️ Rechtswesen

Healthcare • Consulting • Legal

Dane Street ist ein national führendes Unternehmen in unabhängigen medizinischen Gutachten und Bewertungen, das objektive, regelkonforme und zeitgerechte medizinische Untersuchungen, Peer Reviews und andere medizinische Berichte bereitstellt. Mit einem großen Netzwerk von über 16. 000 Ärzten bietet das Unternehmen seine Dienste an über 25. 000 Standorten und in 100 Fachbereichen an, darunter Arbeitsunfallversicherung, Kfz-, Haftpflicht- und Invaliditätsansprüche. Dane Street unterstützt Versicherungsträger, Drittanbieter-Administratoren, Managed-Care-Organisationen sowie staatliche und bundesstaatliche Einrichtungen mit fachkundigen medizinischen Analysen, die ihnen helfen, genaue Entscheidungen zu treffen. Das Unternehmen ist bekannt für seine Qualität, schnelle Bearbeitungszeiten und effiziente Prozesse und erhielt Auszeichnungen wie die NCQA-Akkreditierung im Utilization Management und die Zertifizierung als Great Place to Work.

Beschreibung

• Serve as the primary day-to-day contact for assigned national accounts • Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders • Develop a deep understanding of each client’s workflows, expectations, and program requirements • Drive referral and revenue growth within designated national accounts • Identify and execute upsell and cross-sell opportunities • Partner with Sales Directors and Managing Directors to align on account strategy • Support new client rollouts and participate in client meetings, events, and industry conferences • Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion • Stay informed on market trends, competitor activity, and industry developments • Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins • Prepare and present service metrics, utilization trends, and improvement opportunities • Ensure clients remain informed, engaged, and confident in service delivery • Act as the primary contact for client concerns, service issues, and escalations • Partner with internal teams to investigate and resolve issues in a timely manner • Communicate updates clearly and proactively to clients • Identify risks early and implement solutions to prevent recurrence • Ensure client-specific requirements are clearly communicated and executed internally • Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality • Support onboarding and implementation of new programs and accounts • Track and analyze key metrics, including turnaround times, report quality, and client satisfaction • Identify trends and recommend process improvements • Partner internally to enhance overall service delivery • Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams • Support the rollout and ongoing management of national programs • Provide feedback on client needs, service gaps, and market insights

🎯 Anforderungen

• 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors • Experience working with TPAs, insurance carriers, and complex multi-state accounts • Strong understanding of workers’ compensation claims processes preferred • Excellent communication, presentation, and organizational skills • Strong attention to detail and ability to manage multiple priorities • Relationship-driven with a strong client service mindset • Proactive problem-solver with sound judgment • Effective communicator across internal and external stakeholders • Highly organized with the ability to manage multiple accounts • Collaborative and team-oriented

🏖️ Vorteile

• medical, dental, and vision coverage for you and your family • voluntary life insurance options for you, your spouse, and your children • hospital indemnity, critical illness, accident indemnity, and pet insurance plans • basic life insurance, short-term disability, and long-term disability coverage at no cost • generous paid time off policy • 401k plan with a company match • Apple equipment and a media stipend for remote workspace