Technical Services Engineer

🕒 vor 2 Monaten

🌐 Niederlande, Deutschland, +1 weitere Länder – Remote

🇳🇱 Niederlande – Remote 🇩🇪 Deutschland – Remote 🇫🇷 Frankreich – Remote

💵 €35.000 - €50.000 / Jahr

⏰ Vollzeit

🟢 Junior

👷🏻‍♀️ Ingenieur

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DeepHealth

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

🏥 Gesundheitswesen

💼 Beratung

📦 Logistik

💰 €225.000 Grant im 2019-08

Healthcare • Consulting • Logistics

DeepHealth ist ein weltweit führendes Unternehmen im Bereich KI-gestützter Gesundheitsinformatik und bietet innovative Lösungen, die darauf abzielen, die betriebliche Effizienz und das Vertrauen in die Radiologie zu stärken. Als hundertprozentige Tochtergesellschaft von RadNet, Inc. bietet DeepHealth eine umfassende Suite diagnostischer und bildgebender Werkzeuge, darunter das DeepHealth OS, ein wegweisendes cloud-natives Betriebssystem. Ihre KI-gesteuerten Lösungen unterstützen groß angelegte Diagnoseprogramme und optimieren Arbeitsabläufe in Bereichen wie Brust-, Prostata-, Lungen- und Gehirntumorerkennung. DeepHealth arbeitet mit führenden Gesundheitseinrichtungen weltweit zusammen, um radiologische Praktiken zu transformieren und die Versorgung zu verbessern.

Beschreibung

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Assist with system updates, installations, and user onboarding for new software and hardware. • Support key customers and maintain positive relationships, providing updates and guidance as needed.

🎯 Anforderungen

• 1+ years of experience in an IT support role • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required) • Proven IT support experience, preferably in healthcare or clinical environments. (Required) • Strong customer relationship and call center support skills. (Required) • Strong IT, networking, and general computer skills. (Required) • Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required) • Experience troubleshooting complex applications and software products. (Required) • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required) • Familiarity with healthcare IT systems, including EMR and clinical software. (Required) • Experience with ticketing systems and ITIL-based support processes. (Required) • Knowledge of archival and storage media. (Required) • Excellent troubleshooting, diagnostic, and analytical skills. (Required) • Strong written and verbal communication skills. (Required) • Ability to manage multiple tasks, work under pressure, and collaborate across teams. (Required) • Flexibility to work varied hours and participate in on-call rotations. (Required) • PACS/Radiology/DICOM/HL7 experience. (Preferred) • Radiology workflow experience. (Preferred) • CompTIA Linux, RHCA, or RHCT certification. (Preferred) • CCNA/CCNP certification. (Preferred) • Proficiency in additional languages, particularly for EU or international regions. (Preferred)

🏖️ Vorteile

• Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. • Contribute to the continuous improvement of support processes and knowledge base. • Ensure compliance with regulatory standards and internal IT policies.