Platform Engineer – Customer Success

🕒 vor 2 Monaten

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Defense Unicorns

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51 - 200 Mitarbeiter

🔒 Cybersecurity

💰 Seed Round im 2022-10

Defense • Software • Cybersecurity

Defense Unicorns ist ein hochmodernes Technologieunternehmen, das sich darauf spezialisiert hat, die Art und Weise zu transformieren, wie das US-Verteidigungsministerium (DoD) missionskritische Softwarefähigkeiten beschafft und einsetzt. Durch den Airgap App Store und den Unicorn Delivery Service (UDS) bietet Defense Unicorns einen zentralen Marktplatz mit vertrauenswürdigen, vorab genehmigten Anwendungen, die für schnelle, sichere und konforme Einsätze in den sichersten und komplexesten Umgebungen des DoD entwickelt wurden. Das Unternehmen legt besonderen Wert auf Geschwindigkeit und Zuverlässigkeit bei der Softwarebereitstellung und richtet sich an verschiedene Missionen in Bereichen wie Armee, Marine, Luftwaffe und Weltraumstreitkräfte. Defense Unicorns begegnet den einzigartigen Herausforderungen von DevSecOps für Verteidigungssysteme, indem es betriebliche Anpassungsfähigkeit und Sicherheit bei missionskritischen Softwareeinsätzen gewährleistet.

Beschreibung

• Possess strong proficiency with Kubernetes, Helm, and containerized applications, enabling robust platform deployment and management. • Deploy and manage UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors. • Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments. • Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments. • Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments. • Serve as the primary technical interface for customers, providing guidance, troubleshooting, and resolution of complex UDS issues. • Develop and deliver technical training content tailored to customer needs, including remote and on-site sessions demonstrating platform features and best practices. • Coordinate customer onboarding and ensure smooth adoption of UDS deployments. • Gather feedback from customers and the community to provide actionable insights to internal teams, improving products, services, and deployment processes. • Collaborate with cross-functional teams to experiment with new tools, techniques, and strategies for improving deployment efficiency and customer outcomes. • Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement. • Experiment with new tools, techniques, and technologies to improve growth outcomes. • Contribute to a culture of innovation and continuous improvement within the organization.

🎯 Anforderungen

• Proven experience as a Platform Engineer or similar role, with a focus on system architecture and development. • Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for cloud and on-prem clusters. • Hands-on experience with Azure AKS, AWS EKS, or on-perm Kubernetes (e.g RKE2, K3s, OpenShift). • Experience with Helm, GitOps, and Infrastructure-as-Code (Terraform, OpenTofu) for infrastructure, cluster provisioning and lifecycle management. • Knowledgeable about DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub. • Comfortable serving as the primary technical interface for customers, providing architecture guidance, production support, and platform expertise. • Strong analytical skills and the ability to interpret complex data for informed decision-making. • Excellent communication skills and effectiveness in a remote team environment. • Self-motivated, proactive, and able to work independently with minimal supervision. • Willingness to travel as needed for on-site training and support. • DoD IAT Level II certification (such as Security+). • A DoD Secret or higher clearance is not required but preferred.

🏖️ Vorteile

• Medical/Dental/Vision • Premiums are 100% Company Paid • Health Reimbursement Account • Life Insurance • Disability Insurance • 401k Retirement Plan • Company Stock Options • Home Office Budget • We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s • Paid Parental Leave • Reimbursement for approved trainings/subscriptions • Conferences (travel, lodging, and fees)