Director, Patient Access – Experience Field Team

🕒 vor 17 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $204.000 - $265.000 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Direktor

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Denali Therapeutics

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2015

🧬 Biotechnologie

💊 Pharmazie

Biotechnology • Pharmaceuticals

Denali Therapeutics ist ein biopharmazeutisches Unternehmen, das Therapien für ernsthafte neurologische und neurodegenerative Erkrankungen entwickelt. Das Unternehmen nutzt eine patentierte TransportVehicle™-Plattform, um Therapeutika (einschließlich der Überwindung der Blut-Hirn-Schranke) zu liefern und entwickelt eine Pipeline klinischer Produkte; sein Produkt tividenofusp alfa-eknm (AVLAYAH™) ist jetzt in den USA zugelassen. Denali stellt Informationen für Patienten und medizinische Fachkräfte bereit, führt klinische Studien und Frühzugangsprogramme durch und engagiert sich in Partnerschaften, Förderungen und Publikationen.

Beschreibung

• Lead, develop, and coach a high-performing team of Patient Access & Experience field members and reimbursement specialists • Foster a culture of patient-centricity, accountability, collaboration, and service excellence • Support workforce planning, territory alignment, resource deployment, and workload management strategies • Build and evolve Patient Access & Experience capabilities to support current needs, future portfolio growth, and evolving patient support models • Own the delivery of Denali's Patient Access & Experience model across patient-facing support resources • Serve as a visible leader in the field, partnering alongside team and field partners to support patients, families, providers, key business initiatives, and complex situations or escalations • Establish standards and best practices for field-based patient access support across patients, caregivers, providers, and office staff • Develop field engagement approaches, tools, and resources in partnership with cross-functional stakeholders • Monitor experience trends and identify opportunities to improve service quality, consistency, and engagement • Partner closely with Market Access, Sales, Marketing, Medical Affairs, Patient Advocacy, Legal, Compliance, and Commercial Operations • Represent field execution and patient experience perspectives in cross-functional planning and governance discussions • Support commercialization planning and future portfolio readiness through development of field execution strategies and capabilities

🎯 Anforderungen

• BS/BA required; advanced degree preferred • Typically 8 plus years of experience in pharmaceutical/biotech patient support, patient access, field education, reimbursement, specialty pharmacy, patient & customer experience, or related healthcare functions • Minimum 5 years of leadership experience managing field-based, patient-facing, or patient support teams • Experience in rare disease, pediatrics and complex therapies preferred; with a demonstrated passion for patient-centricity and customer-experience • Proven track record building, leading, and developing high-performing teams • Demonstrated experience supporting patient access, reimbursement, patient services, specialty pharmacy, or related functions • Product launch experience and experience supporting specialty, rare disease, and/or complex therapies preferred • Strong leadership, coaching, and talent development capabilities • Deep understanding of patient support programs and patient experience principles • Strong understanding of U.S. payer systems, including Commercial, Medicaid, and Medicare (Part B and Part D), and medical vs. pharmacy benefit design • Ability to identify and navigate patient access challenges through effective collaboration with internal and external stakeholders • Strong communication, stakeholder management, and collaboration skills • Ability to leverage customer insights to drive strategic and operational improvements • Demonstrated ability to balance strategic leadership with hands-on execution in a dynamic launch environment • Willing & able to travel 25-30%

🏖️ Vorteile

• 401k • healthcare coverage • ESPP • a broad range of other benefits