Product Manager

🕒 vor 2 Monaten

🏛️ District of Columbia, Florida, +6 weitere Bundesländer – Remote

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $110.000 - $130.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

✅ Produktmanager

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Digital Realty

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Digital Realty bringt Unternehmen und Daten zusammen, indem es das gesamte Spektrum an Rechenzentrumslösungen, Colocation und Interconnection bietet. PlatformDIGITAL®, die globale Rechenzentrumsplattform des Unternehmens, bietet Kunden einen sicheren Daten-„Treffpunkt“. Digital Realty ermöglicht seinen Kunden den Zugang zu den relevanten Data Communities mit einem globalen Rechenzentrumsnetzwerk von über 300 Einrichtungen in mehr als 50 Metropolregionen in über 25 Ländern auf sechs Kontinenten.

Beschreibung

• Respond to customer and internal team inquiries related to portal functionality. • Troubleshoot and resolve portal issues efficiently, escalating when needed. • Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions. • Create and maintain user documentation, including guides, FAQs, and troubleshooting resources. • Engage proactively with stakeholders to gather feedback and identify improvement opportunities. • Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs. • Collaborate with IT, product development, and customer service teams to ensure cohesive support. • Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes. • Support continuous improvement efforts by advocating for customer-centric enhancements.

🎯 Anforderungen

• Bachelor’s degree in Business or a related field. • At least 3 years of experience in customer support or training, ideally in a technical environment. • Strong troubleshooting and analytical skills. • Excellent communication and presentation abilities. • Ability to create clear training and support documentation. • Proficiency with customer support software and tools. • Strong organizational and time-management skills. • Customer-focused mindset with strong attention to detail. • Adaptability and comfort working in a fast-paced, global environment. • Willingness to occasionally travel for training sessions and support global time zones as needed.

🏖️ Vorteile

• medical • dental • vision • life and AD&D insurance • 401k match • disability benefits • wellness and education benefits • employee stock purchase plan • paid time off • holidays • more