Engineering Team Lead – CX/CCaaS Platform

🕒 vor 18 Tagen

🐊 Florida, Illinois, +2 weitere Bundesländer – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

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🟠 Senior

🧑‍💻 Full-Stack-Entwickler

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Sangoma

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 1984

🏢 Unternehmen

Communications • Enterprise • Managed Security

Sangoma ist eine führende Plattform für Business-Cloud-, Hybrid- und Inhouse-Kommunikation, die zuverlässige interne Lösungen zusammen mit Netzwerk- und Sicherheitsdiensten bietet. Mit über 40 Jahren Erfahrung bietet Sangoma eine breite Palette von Produkten, darunter Sprach-, Video-, Netzwerk- und Produktivitätswerkzeuge, die dazu entwickelt wurden, die Effizienz der Mitarbeiter zu steigern und die Kundenzufriedenheit zu erhöhen. Sie bedienen über 100. 000 Kunden und liefern maßgeschneiderte Lösungen, die die Zusammenarbeit maximieren und gleichzeitig die Kosten minimieren und durch innovative Technologien die Geschäftskontinuität sicherstellen.

Beschreibung

• Lead the day-to-day technical direction for a team of software engineers. • Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members. • Contribute directly to software design, architecture, development, debugging, and production support. • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions. • Help prioritize work, remove technical roadblocks, and support sprint planning and execution. • Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance. • Participate in architecture discussions and promote engineering best practices across the team. • Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability. • Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements. • Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences. • Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

🎯 Anforderungen

• 6+ years of professional software engineering or platform development experience. • Previous experience serving as a Technical Lead, Team Lead, Senior Software Engineer, or similar role. • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments. • Strong software engineering background with experience building modern distributed applications. • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js. • Experience designing and developing cloud-native applications, APIs, and microservices. • Experience working in Linux/Unix environments. • Experience with PostgreSQL, MySQL, or similar relational databases. • Experience with Git, CI/CD pipelines, automated testing, and Agile development practices. • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. • Strong communication skills with a passion for mentoring engineers and collaborating across technical teams. • Preferred Qualifications • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations. • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies. • Experience with Elixir is highly desirable. • Experience with AWS, Azure, or Google Cloud. • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

🏖️ Vorteile

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • Matching 401K program - 100% match on 4%. • Employee Stock Purchase Plan after one year of service. • Flexible Time Off & Company Holidays • Entrepreneurial work environment partnered with high growth career opportunities