Global Account Manager

Stelle nicht auf LinkedIn

🕒 vor 2 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $20 - $26 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Distro

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

Gegründet 2021

👥 HR Tech

🎯 Rekrutierung

☁️ SaaS

HR Tech • Recruitment • SaaS

Distro ist eine KI-gestützte Recruiting-Plattform, die das Sourcing, die Prüfung und die Interviews automatisiert, um Unternehmen zu helfen, schneller und effizienter einzustellen. Sie bietet Funktionen wie KI-Lebenslaufprüfung, strukturierte Video-Screenings, präzises Kandidaten-Matching, einen KI-gestützten Terminplanungsassistenten, Zahlungen an Auftragnehmer und Employer of Record-Dienstleistungen für internationale Einstellungen. Distro bedient Startups, Remote-First-Unternehmen und Enterprise-Talent-Teams mit einer integrierten SaaS-Plattform und optionalen Recruiting-Dienstleistungen, um Massen- und grenzüberschreitende Einstellungen zu optimieren.

Beschreibung

• Serve as the primary point of contact for clients and partners, ensuring a consistent and high-quality customer experience. • Manage client accounts by building and maintaining strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations aligned to business needs. • Coordinate system user setup and deliver training on client-facing platforms, including web-based payroll, reporting tools, LMS, and service applications. • Proactively identify at-risk clients and lead retention efforts by collaborating with internal teams and consultants to drive successful outcomes. • Partner with Global Client Operations and cross-functional teams to enhance the employee experience and contribute to process improvements and operational efficiencies. • Lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues. • Support accurate and timely client payroll processing, ensuring compliance and efficiency. • Monitor, track, and report on operational performance metrics to ensure service excellence. • Analyze data and reporting to identify trends, uncover opportunities, and recommend process improvements. • Identify gaps in client processes and recommend solutions, including adoption of new products and services tailored to client needs. • Manage and escalate client issues through appropriate channels, including case submission and tracking within ClientSpace. • Deliver benefit reconciliation results and coordinate resolution of outstanding balances. • Manage client benefit-related inquiries throughout the client lifecycle, ensuring accurate and timely support. • Support benefit renewal communications and processes to drive successful client outcomes. • Evaluate and recommend annual adjustments to client administrative fees based on account performance and scope. • Provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions. • Manage payroll tax notices, ensuring timely escalation, follow-up, and resolution. • Assist with required state and federal reporting requirements, ensuring compliance with applicable regulations. • Coordinate with third-party vendors to support service delivery and ensure seamless client experience. • Act as support for assigned region when team members are traveling, out of office or unavailable. • Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. • Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. • Attend webinars and training to stay up to date on best practices related to the company and department. • Complete projects and other duties as assigned by supervisor.

🎯 Anforderungen

• High School diploma • College Degree required or 4+ years of PEO, ASO, HCM, EOR, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required. • 3 to 4 years of experience in a customer service role preferred. • Previous experience in account management, PEO, EOR, payroll, taxes, benefits, or human resources is a plus. • Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.