Customer Success Manager – Public Sector

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Docebo

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2005

☁️ SaaS

📚 Bildung

👥 HR Tech

💰 €101.715.742 Post-IPO Equity - Docebo im 2021-09

SaaS • Education • HR Tech

Docebo ist eine KI-gestützte Lernplattform und ein Anbieter von Unternehmenssoftware als Dienstleistung (SaaS), der Lernmanagement, Inhaltserstellung, Skill-Intelligence und Analytik kombiniert, um Unternehmen dabei zu helfen, Mitarbeiter, Kunden und Partner im großen Stil zu trainieren. Nach der Übernahme von 365Talents legt Docebo einen Schwerpunkt auf KI-gesteuerte Skill-Intelligence und Einsatzbereitschaft der Belegschaft und verbindet Lernen mit Geschäftsergebnissen wie Einarbeitungszeit, Mitarbeiterbindung und Umsatz. Die Plattform bietet Integrationen, Sicherheits- und Compliance-Funktionen, personalisierte Lernpfade, virtuelles Coaching und einen Content-Marktplatz zur Unterstützung von Upskilling, Reskilling, Compliance-Schulungen und der Kundenbildung in globalen Unternehmen.

Beschreibung

• Act as the primary advocate and trusted advisor for your public sector portfolio, ensuring their unique regulatory and organizational challenges are met with innovative, effective solutions. • Consult with agency partners on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable, mission-oriented results. • Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered tools. • Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to high-ranking public officials. • Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our public sector customers expand their community and organizational impact. • Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serve. • Calmly and strategically navigate high-stakes challenges, turning potential bureaucratic or technical roadblocks into opportunities for deeper trust and resolution.

🎯 Anforderungen

• 5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex, high-value accounts with flair. • A proven ability to build instant rapport and influence diverse stakeholders, ensuring customers achieve their outcomes while you drive upsell growth. • Thrives under pressure and can juggle a high volume of tasks with autonomous, razor-sharp organizational skills. • Effective Communicator: Whether it's a virtual presentation or a written compliance and strategy doc, you deliver your message with clarity, punch, and empathy. • Natural curiosity for HR or LMS technology and a drive to stay ahead of public sector and industry trends. • Approaches every interaction with positive intent, a collaborative mindset, and a passion for inclusivity. • Ready and willing to travel up to 25% of the time to meet your customers where they are and celebrate their success in person.

🏖️ Vorteile

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. • Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. • Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! • Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! • Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.