Payment Operations Analyst, Customer Success

🕒 vor 4 Tagen

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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ModMed

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤝 B2B

☁️ SaaS

🤖 Künstliche Intelligenz

B2B • SaaS • Artificial Intelligence

ModMed ist ein Unternehmen für Gesundheitstechnologie, das spezialisierte elektronische Gesundheitsakten (EHR)-Software, Praxismanagement, Revenue Cycle Management, Analysen und Patientenkommunikations-Tools für medizinische Praxen bereitstellt. Ihre Plattform integriert KI-gesteuerte Funktionen – wie ModMed Scribe – für die klinische Dokumentation, Workflow-Automatisierung, Rechnungsunterstützung und Patientenbindung, um Fachärzten zu helfen, ihre Abläufe zu optimieren und die Effizienz zu steigern. ModMed konzentriert sich darauf, Spezialpraxen (Dermatologie, Augenheilkunde, Gastroenterologie, Orthopädie, Gynäkologie, etc. ) mit Onboarding, Support und Integrationen (FHIR API, Telemedizin, Zahlungsabwicklung) zu bedienen.

Beschreibung

• Ensure the operational health and optimized performance of our Payments business • Report to the GM of Payments to support the execution and measurement of the business strategy • Create, maintain, and communicate actionable insights from our data to the Payments leadership team • Establish Key Performance Indicators (KPIs): Partner closely with the GM of Payments and leadership to define, measure, and monitor key operational health metrics and early business optimization indicators • Design, build, and maintain comprehensive, user-friendly dashboards (daily/weekly) for business performance and product adoption • Go beyond report generation to interpret data, identify patterns, anomalies, and trends, and articulate insights and recommendations • Understand the payments data model and underlying architecture, proactively identify data gaps • Monitor and ensure that critical business data is replicating and refreshing accurately and timely • Design, implement, and maintain an alerting framework for data exceptions, failures, or significant deviations in critical business metrics • Conduct complex ad-hoc analyses, such as client profitability assessments • Develop, maintain, and ensure the accuracy of internal operational tools • Respond to and fulfill operational data requests from various cross-functional teams • Create and maintain technical and business documentation for reports, databases, systems, and standard operating procedures

🎯 Anforderungen

• Bachelor’s Degree in a quantitative field such as Mathematics, Computer Science, Statistics, Economics, or a related discipline • 3+ years of professional experience in a Business Intelligence, Data Analyst, or Financial Analyst role with heavy emphasis on data querying and business application • Expert proficiency in writing SQL queries is mandatory • Required and critical hands-on experience working with Databricks • Strong experience building and maintaining executive-level dashboards and reports using tools like Power BI or Domo • Proficiency in understanding and interpreting data from reviewing application behavior or software code • Strong proficiency in Excel/Google Sheets for deep-dive modeling, analysis, and data manipulation • Python experience is a plus • Understanding of data warehousing concepts, ETL processes, and relational database design • Exceptional verbal and written communication skills with the proven ability to translate complex data findings into simple, executive-level business language and actionable insights • Demonstrated ability to manage competing priorities, meet tight deadlines in a fast-paced environment, and maintain unwavering attention to detail and accuracy

🏖️ Vorteile

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account, and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters