Technical Account Manager – Public Sector

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Docebo

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2005

☁️ SaaS

📚 Bildung

👥 HR Tech

💰 €101.715.742 Post-IPO Equity - Docebo im 2021-09

SaaS • Education • HR Tech

Docebo ist eine KI-gestützte Lernplattform und ein Anbieter von Unternehmenssoftware als Dienstleistung (SaaS), der Lernmanagement, Inhaltserstellung, Skill-Intelligence und Analytik kombiniert, um Unternehmen dabei zu helfen, Mitarbeiter, Kunden und Partner im großen Stil zu trainieren. Nach der Übernahme von 365Talents legt Docebo einen Schwerpunkt auf KI-gesteuerte Skill-Intelligence und Einsatzbereitschaft der Belegschaft und verbindet Lernen mit Geschäftsergebnissen wie Einarbeitungszeit, Mitarbeiterbindung und Umsatz. Die Plattform bietet Integrationen, Sicherheits- und Compliance-Funktionen, personalisierte Lernpfade, virtuelles Coaching und einen Content-Marktplatz zur Unterstützung von Upskilling, Reskilling, Compliance-Schulungen und der Kundenbildung in globalen Unternehmen.

Beschreibung

• Architect the Future: Translate customer business goals and eLearning objectives into long-term technical strategies that unlock the full potential of Docebo's capabilities. • Own the Relationship: Take complete technical ownership of the Docebo-customer relationship, partnering closely with the Account Team to drive overall account health, customer growth, and long-term satisfaction. • Command the Room: Create and deliver high-impact presentations regarding performance and contractual SLAs directly to customer senior and executive management. • Guard the Platform: Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks. • Champion Efficiency: Collaborate with internal Premium Advisors to analyze support case patterns, identifying systemic workarounds and recommending improvements to enhance long-term platform health. • Innovate through Pilots: Support the preparation and execution of small proof-of-concept projects, testing out cutting-edge scenarios with stakeholders before rolling them out organization-wide. • Bridge the Gap: Serve as the central technical liaison between customer executive stakeholders and internal Docebo teams to run point during critical events and align future product roadmaps.

🎯 Anforderungen

• SaaS Troubleshooting Veteran: Bring 5+ years of hands-on technical troubleshooting experience coupled with 2+ years managing enterprise or large accounts within a SaaS environment. • Public Sector Navigator: Proven experience working within the United States public sector (government, education, or highly regulated institutional environments) with a solid grasp of their unique compliance and procurement structures. • Technical Translator: Masterful communication and presentation skills, with a proven ability to distill highly complex, technical jargon into clear, value-driven solutions for executive and non-technical stakeholders. • Web Technology Fluent: Possess a solid working knowledge of front-end web technologies (JavaScript, CSS, HTML, RESTful APIs) along with back-end development practices, OAuth 2.0, and SAML Single Sign-On protocols. • Data & Integration Specialist: Proficient in at least two of the following technical domains: creating/executing SQL queries, utilizing iPaaS technology (e.g., Workato, Zapier), or building BI reporting tools (e.g., Snowflake, Tableau, Looker, Power BI). • Proactive Risk Mitigator: A strong project management mindset combined with an analytical, process-oriented approach to forecasting product release impacts and advising customers on testing readiness. • Globally Mobile: Ready and willing to step out into the field with the ability to travel internationally (with notice) up to 25% of the time.

🏖️ Vorteile

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. • Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. • Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! • Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! • Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.