Senior Customer Success Manager, Life Sciences

🕒 vor 10 Monaten

🏄 California – Remote

🏄 California – Remote

💵 €110.000 - €180.000 / Jahr

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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DocMatter

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

💰 Series A im 2021-06

Healthcare Insurance • SaaS

DocMatter ist eine einzigartige internetfähige Kollaborationsplattform, die speziell für medizinische Fachkräfte entwickelt wurde. Sie fördert das lebenslange Lernen unter Ärzten, indem sie die Struktur von Präsenz-Fortbildungsveranstaltungen online nachbildet und so weltweite Vernetzung und den Austausch medizinischen Wissens ohne geografische Einschränkungen ermöglicht. Mit einer vielfältigen und inklusiven Gemeinschaft von Spezialisten weltweit zielt DocMatter darauf ab, die Patientenergebnisse zu verbessern, indem es Ärzten strukturierte, kollaborative und zugängliche Lernmöglichkeiten bietet, um deren Bildungserfahrungen zu bereichern.

Beschreibung

• DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. • As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space. • We are building true partnerships with our customers. • To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders. • Executive Relationship Management: Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies. • Strategic Account Planning: Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities. • Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies. • Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps. • Cross-Functional Collaboration: Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded. • Lifecycle Management: Lead QBRs, executive check-ins and reporting. • Risk Mitigation: Proactively identify and manage risks to contract account retention and client satisfaction.

🎯 Anforderungen

• 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries. • Deep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives. • Experience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders. • Strong knowledge of the enterprise SaaS customer lifecycle—including onboarding, adoption, value realization, renewal, and expansion phases—and how to apply customer success methodologies across each. • Track record of meeting client revenue targets. • Strong strategic critical thinking and problem-solving skills. • Excellent communication, presentation, and interpersonal skills. • Highly agile thinker—comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback. • Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical. • Bachelor’s degree required.

🏖️ Vorteile

• Series A equity • Medical, dental, vision, and life insurance • 401(k) retirement plan • PTO and company holidays • Fitness stipend