Account Manager

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Dodge Construction Network

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1891

🏗️ Bauwesen

💼 Beratung

📦 Logistik

Construction • Consulting • Logistics

Das Dodge Construction Network ist ein Anbieter von Bau-Marktanalyse und digitalen Verbindungstools, die Bauunternehmern, Architekten, Ingenieuren, Herstellern und Lieferanten helfen, Projekte zu finden, Ausschreibungen zu verwalten und mit Entscheidern in Kontakt zu treten. Das Unternehmen bietet ein durchsuchbares Verzeichnis von Projekten, Plänen, Spezifikationen, Produkt-/Herstellerdaten und BIM-Objekten, verifizierte RFP-/RFQ-Leads, Vorhersagen und Analysen sowie Beratungsdienste über SaaS-Plattformen und datengestützte Lösungen, um das Geschäftswachstum in den gewerblichen und privaten Baumärkten zu unterstützen.

Beschreibung

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities • Proactively identify retention risks and address customer dissatisfaction • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and overcome objections • Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally by communicating and addressing feedback • Provide product training, demos, onboarding support, and best practices guidance • Achieve metrics related to retention, renewals, upsell, and engagement • Document client interactions accurately and timely in CRM systems • Build knowledge of products, construction-industry trends, and best practices • Report directly to the Director, Regional Sales

🎯 Anforderungen

• Bachelor's degree in a related field and/or equivalent education and work experience • 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools such as Word, Excel, and PowerPoint • Basic understanding of the construction industry or ability to learn quickly • Willingness to travel as needed for face-to-face account meetings • Legally authorized to work in the United States without now or future sponsorship • Background check required after a conditional job offer • Preferred: experience in a SaaS or customer-facing environment • Preferred: familiarity with CRM or order management systems

🏖️ Vorteile

• Market competitive salary • Comprehensive benefits • Uncapped commissions plans or an annual discretionary performance bonus, for applicable roles • Remote, home-office based role • Reasonable accommodation or assistance completing the online application • Equal employment opportunity and commitment to a diverse workforce