Account Manager

🕒 vor 1 Monat

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Dodge Construction Network

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1891

🤝 B2B

☁️ SaaS

🏪 Marktplatz

B2B • SaaS • Marketplace

Das Dodge Construction Network ist ein Anbieter von Bau-Marktanalyse und digitalen Verbindungstools, die Bauunternehmern, Architekten, Ingenieuren, Herstellern und Lieferanten helfen, Projekte zu finden, Ausschreibungen zu verwalten und mit Entscheidern in Kontakt zu treten. Das Unternehmen bietet ein durchsuchbares Verzeichnis von Projekten, Plänen, Spezifikationen, Produkt-/Herstellerdaten und BIM-Objekten, verifizierte RFP-/RFQ-Leads, Vorhersagen und Analysen sowie Beratungsdienste über SaaS-Plattformen und datengestützte Lösungen, um das Geschäftswachstum in den gewerblichen und privaten Baumärkten zu unterstützen.

Beschreibung

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities • Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and effectively overcome objections • Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience • Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices • Achieve key performance metrics related to retention, renewals, upsell, and engagement • Maintain accurate and timely documentation of all client interactions within CRM systems • Continuously build knowledge of products, industry trends, and best practices

🎯 Anforderungen

• 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools (e.g., Word, Excel, PowerPoint) • Basic understanding of the construction industry or the ability to learn quickly

🏖️ Vorteile

• Comprehensive benefits • Uncapped commissions plans or annual discretionary performance bonus