Senior Account Manager

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DoiT International

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2014

☁️ SaaS

SaaS • Cloud Services • Consulting

DoiT International ist ein Cloud-Services-Unternehmen, das umfassende Lösungen für das Management und die Optimierung von Cloud-Infrastrukturen über mehrere Plattformen wie AWS, Google Cloud und Microsoft Azure bereitstellt. Zu den Leistungen gehören Cloud-Kostenmanagement, Workload Intelligence, Automatisierung und Beratung. DoiT International hilft Unternehmen, ihre Cloud-Umgebungen zu optimieren, die Performance zu verbessern und die Sicherheit zu erhöhen – durch eine Kombination aus fortschrittlicher Technologie und Expertenberatung.

Beschreibung

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements. • Identify Cost Optimization opportunities within the Customer Cloud environment. • Work with Cloud Vendors Sales Rep on mutual customers.

🎯 Anforderungen

• 5+ years of experience in Account Management supporting the EMEA market • 3+ years of experience at a technology company (SaaS, SI, Cloud Vendor…) • Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor. • Strong verbal/written communication skills in English and Spanish, and ideally additional languages (e.g. Italian, French, etc) • Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships • Great operational/administration skills, analytical, detail-oriented, and able to “zoom” in/out from the big picture to the minutiae • A desire to grow within the organization and continuously broaden your skill sets • A great sense of humor and enjoys having fun at work

🏖️ Vorteile

• Unlimited PTO • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program