Senior Manager, Professional Services

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ECI

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1995

🤝 B2B

🔒 Cybersecurity

🤖 Künstliche Intelligenz

B2B • Cybersecurity • Artificial Intelligence

ECI ist der Moderne MSP — ein Moderner Intelligenter Service Provider, der KI-gesteuerte Managed Services, sichere Cloud-Infrastrukturen und regulatorisch konforme Cybersicherheit für Finanz- und andere regulierte Unternehmen bereitstellt. ECI kombiniert seine kontrollierte KI-Umgebung (ELLA), verwaltete Cloud- und Microsoft 365 Copilot-Angebote, 24/7 Sicherheitsoperationen (Managed XDR, SOC-Fähigkeiten) und Compliance-Rahmen, um Hedgefonds, Private-Equity-Firmen, Biotech, Versicherungen, Fertigung und andere Unternehmen dabei zu unterstützen, Altsysteme mit der nächsten Generation der Intelligenz zu verbinden. Mit rund 30 Jahren Erfahrung im Geschäft, globalen Büros und Plattformen, die Unternehmen bei der Verwaltung von Billionen an verwaltetem Vermögen unterstützen, positioniert sich ECI als die Intelligenz hinter der sicheren digitalen Transformation in regulierten Märkten.

Beschreibung

• Responsible for defining the client needs, developing processes and proposals to meet those needs, as well as overseeing the implementation of the complete project solution. • Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. • Performs in a people management capacity, mentoring and coaching the consulting team to success • Manages the profitability, scalability, and health of the M1 Consulting team via a data-driven approach • Leads dynamically and drives issues to resolution with a measured and cross-functional approach • Leads the M Consulting Team, aligning resources and expertise across a large portfolio of new and aftermarket projects • Will oversee a team of 11, split between Implementation Consultants and Project Managers • Will manage team performance against dashboards and KPIs, and present routinely on outcomes, trends, resource needs, and profitability/margins • Focuses on long-term strategic planning and organizational vision. • Makes high-level decisions impacting the team’s strategic direction and profitability. • Manages change adeptly and without hesitation, inspiring others to embrace new ways of doing business and to constantly challenge the status quo • Requires minimal oversight and is comfortable acting autonomously given a high-level direction or intent • Operationally owns and executes on all leadership and management of the M1 Consulting practice, working alongside the Senior Director of Professional Services and SVP of Professional Services to achieve all core goals • Ensures alignment with the Professional Services team’s OKRs and KPIs • Implements management processes that drive data-driven visibility into goal vs. achievement • Establishes cross-functional relationships with Product Management, Development, Sales, and Account Management to successfully manage the health and growth of the business • Mentors and grows subordinate team members, espousing a world class culture of learning and development • Manages the forecasting process for revenue delivery on a weekly basis • Feeds a winning culture that attracts, retains, and grows top talent

🎯 Anforderungen

• Required Education: Bachelor’s Degree • Preferred Education: Master’s Degree • Years of Experience: 10 – 15 years • Specialty/Industry Experience: Manufacturing ERPs • Management Experience Preferred