Strategic Engagement Manager

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $125.000 - $140.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Elation Health

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2010

⚕️ Krankenversicherung

🤖 Künstliche Intelligenz

Healthcare Insurance • Software as a Service (SaaS) • Artificial Intelligence

Elation Health ist ein Unternehmen, das eine klinisch orientierte elektronische Gesundheitsakte (EHR) Plattform speziell für Hausarztpraxen anbietet. Ihre Plattform umfasst KI-gestützte Funktionen wie Note Assist, die darauf abzielen, die Patientenversorgung zu verbessern, indem sie klinische Arbeitsabläufe straffen und die Effizienz steigern. Elation Health bedient kleine bis mittelgroße Praxen, Direktversorger und Unternehmen und bietet Dienstleistungen wie Abrechnungssoftware, Telemedizin und Werkzeuge für die Patientenbindung an. Mit einem Fokus auf bessere Beziehungen zwischen Patienten und Ärzten sowie außergewöhnliche Pflege unterstützt Elation Health über 32. 000 Ärzte dabei, ihre medizinischen Praxen voranzubringen.

Beschreibung

• Serve as the primary point of accountability for Elation’s largest, most complex enterprise customer engagements — owning the relationship from implementation kick-off through successful adoption and scale. • Identify opportunities to leverage AI, automation, and product capabilities to reduce implementation friction, improve adoption, and shorten time to value. • Lead organizational change management initiatives, guiding customers through the cultural, operational, revenue, and clinical shifts required to successfully adopt Elation’s platform. • Build and maintain executive-level relationships with C-suite and senior leadership teams at customer organizations, acting as a trusted strategic advisor throughout the engagement lifecycle. • Develop and execute detailed project plans with clearly defined success criteria, milestones, and KPIs that map implementation activities to measurable ROI and clinical outcomes. • Define, track, and communicate the business value of implementation work, translating operational, financial,  and clinical performance metrics into executive-ready insights and progress reports. • Manage multiple high-complexity customer engagements simultaneously, proactively identifying risks and driving resolution across internal and external stakeholders. • Collaborate cross-functionally with Sales, Customer Success, Product, Support, Engineering, and Partnerships to ensure a seamless and high-quality customer experience. • Build repeatable implementation playbooks and best practices that raise the bar for the broader Professional Services team. • Champion and embed Elation’s values in every customer and internal interaction. • Help define and evolve Elation’s next-generation Professional Services model, balancing high-touch strategic guidance with scalable, repeatable delivery mechanisms.

🎯 Anforderungen

• 7+ years of experience in senior implementation, customer success, or strategic consulting roles within healthcare technology — deep familiarity with clinical workflows, revenue cycle management and health IT systems is required. • Experience building or evolving service delivery models in a high-growth SaaS or healthcare technology environment, including the use of automation, standardization, or AI-enabled workflows to improve scale and customer outcomes. • Demonstrated success owning enterprise-scale SaaS implementations with large, complex healthcare organizations (e.g., multi-site practices, health systems, ACOs, or managed care organizations). • Proven ability to build trust and navigate relationships at the C-suite level, including CMOs, COOs, and CTOs, as well as day-to-day clinical, financial, and operational end users. • Strong expertise in organizational change management — experience developing and executing change strategies that drive technology adoption across clinical and administrative teams. • Ability to define, measure, and communicate ROI and KPI improvements tied to implementation outcomes, translating technical milestones into business and clinical value. • Exceptional consultative and communication skills, with a track record of managing multiple complex, concurrent engagements with competing priorities. • Experience with end-to-end system implementations, including discovery, configuration, training, go-live support, and post-launch optimization. • High emotional intelligence and executive presence; comfortable navigating ambiguity, escalating appropriately, and maintaining composure under pressure. • Experience with EHR, practice management and population health platforms strongly preferred.