Agency & Commissions Director

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EMC Insurance Companies

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1911

🛡️ Versicherung

Insurance

Die EMC Versicherungsunternehmen sind eine auf Gegenseitigkeit basierende Versicherungsgesellschaft, die spezialisierte Versicherungslösungen für Unternehmen anbietet. Sie konzentrieren sich auf gewerbliche Sachversicherungen, Haftpflichtversicherungen, Arbeitnehmerunfallversicherungen und Policen für Geschäftsinhaber. Mit einem starken Fokus auf personalisierten Service arbeitet EMC eng mit lokalen Agenten zusammen, um umfassenden und maßgeschneiderten Versicherungsschutz zu bieten. EMC engagiert sich dafür, die einzigartigen Herausforderungen ihrer Versicherungsnehmer zu verstehen und bietet Risikomanagement- und Schadensverhütungsressourcen, die Unternehmen helfen, ihre Vermögenswerte zu schützen. Bekannt für ihre engagierten Partnerschaften und ihren außergewöhnlichen Kundenservice stellt EMC sicher, dass Unternehmen mit ihren erstklassigen Versicherungslösungen auf das Unerwartete vorbereitet sind.

Beschreibung

• Serves as the business unit authority and subject matter expert on producer licensing, carrier appointments, and contracting processes across all distribution channels • Designs and executes a scalable licensing and onboarding strategy to support rapid partner expansion and independent agent growth • Builds streamlined, end-to-end producer onboarding experiences (contracting, appointment, and readiness) to reduce time-to-sell • Partners closely with distribution partners to ensure alignment on contracting requirements, licensing visibility, and compliance expectations • Leads onboarding/offboarding readiness efforts for new distribution relationships, including state approvals, appointment readiness and offboarding/termination processes • Drives continuous improvement in onboarding cycle times, processing accuracy, and producer experience • Monitors agents and distribution within systems to regularly offboard/inactivate non-performing agencies to manage agent counts and platforms expenses • Responds to alerts from the Compliance team to adapt licensing strategy as regulatory environments and business priorities evolve to ensure compliance with state insurance departments, NAIC guidance and internal policies • Leads the agent appeal review team including representatives from various departments/teams and communicates outcomes • Resolves escalations and disputes with urgency and professionalism to preserve partner trust • Serves as the steward of all commission operations, ensuring accuracy, transparency, and alignment with company growth strategy and partner expectations • Oversees complex producer hierarchy management, including uplines, downlines, splits, and overrides • Leads the design and build-out of licensing, contracting, and commission operations, establishing foundational processes, controls, and scalable infrastructure in collaboration with operations leadership • Works with data governance to define data standards and governance to ensure accuracy of producer records, hierarchies, licensing status, and compensation structures • Acts as a key operational leader interfacing directly with distribution partners, building strong relationships and serving as an escalation point • Collaborates with Distribution, Compliance, Legal, Finance, IT, and Product teams to ensure end-to-end alignment • Builds and leads a lean, high-performing team capable of scaling with company growth • Fosters a culture of accountability, responsiveness, and continuous improvement in a startup environment • Establishes clear performance goals tied to speed, accuracy, compliance, and partner satisfaction

🎯 Anforderungen

• Bachelor’s degree or equivalent relevant experience • Ten years of experience in insurance operations, licensing, commissions, or distribution support • Prior experience with annuity products required • Proven experience building or scaling licensing and/or commission operations in a startup or high-growth environment strongly preferred • Experience with producer onboarding (contracting, licensing, appointments) and complex hierarchy structures, including implementing or optimizing licensing and commissions platforms • Industry designations (e.g., FLMI, LOMA) preferred • Advanced knowledge of multi-state licensing, appointments, and regulatory requirements • Strong understanding of producer distribution models, hierarchies, and compensation design • Strong knowledge of onboarding and commission platforms (e.g., SureLC, SuranceBay, Vertafore, Agent Sync or similar) • Ability to build operational processes from the ground up and scale effectively • Strong operational mindset balancing speed, control, and partner experience • Advanced analytical and problem-solving skills with strong attention to detail and ability to make decisions • Excellent relationship management skills with external distribution partners • Strong communication and influencing skills across all levels • Strong proficiency in Microsoft Excel, PowerPoint, Word, and collaboration tools • Ability to manage multiple priorities in a high-growth, fast-paced environment

🏖️ Vorteile

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan and a full day of volunteer time off annually • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day and opportunities for alternative work arrangements