Care Manager

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Empathy

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

👥 B2C

🧘 Wellness

🌍 Soziale Wirkung

💰 Series B im 2024-03

B2C • Wellness • Social Impact

Empathy ist ein Unternehmen, das umfassende Unterstützungssysteme für Familien in Trauer bietet. Ihr Flaggschiffprodukt, Empathy LifeVault™, ermöglicht es Familien, Nachlasspläne für eine sichere finanzielle Zukunft zu erstellen. Das Unternehmen bietet personalisierte Pflegepläne, die auf die dringenden Bedürfnisse der Familien zugeschnitten sind, und hilft ihnen, die Herausforderungen des Verlusts mit menschlicher Fürsorge unterstützt durch Technologie zu bewältigen. Dazu gehören zeitsparende Tools für administrative Aufgaben, Trauerunterstützung durch Audiobegleiter und Übungen sowie Unterstützung beim Nachlassverfahren. Empathy arbeitet auch mit Partnern wie Lebensversicherungsunternehmen, Beratern und Arbeitgebern zusammen, um ihre Unterstützung in schwierigen Zeiten auf Begünstigte und Mitarbeiter auszudehnen.

Beschreibung

• Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels. • Act as a product expert who connects Users to Empathy specific tools and resources. • Demonstrate excellent written and verbal communication using the Empathy ‘voice.’ • Excel in organization, documentation, and time management to meet SLA requirements. • Work as a team player across different functions and quickly assist with tasks when asked. • Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey. • Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. • Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience. • Relay User insights and identify knowledge gaps to support product development. • Share reliable resources with service providers and state/government agencies. • Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data. • Assist users in navigating the logistical complexities of life’s most challenging moments. • Create personalized Care Plans for Managed Care Users. • Take on short-term projects as needed and defined by team leadership.

🎯 Anforderungen

• Warm-hearted, empathetic, and patient team members. • Must be a resident of and legally authorized to work in the United States. • Strong love for learning and conducting research in an unfamiliar field. • 2 years of professional experience in a customer-facing role / counseling / support / concierge services or related fields (including internships). • Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments. • Experience in creating and communicating step-by-step process flows. • Excellent communication, organizational, and interpersonal skills. • Demonstrated problem-solving abilities involving challenging deadlines and priorities. • Ability to organize multiple tasks and projects while efficiently managing workflows. • Ability to analyze situations and make independent professional judgments without close supervision.

🏖️ Vorteile

• Company Equity in a high-growth start-up • Annual Remote Work and Wellness Stipends • Enhanced compensation rate for work during company-observed holidays • Paid Bereavement Leave • Comprehensive health insurance coverage • Generous paid time off, including company holidays, vacation days, and paid leaves • Retirement savings plan with employer matching