Senior VoIP Engineer

🕒 vor 29 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

👷🏻‍♀️ Ingenieur

👻 Geisterscore 16%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 29 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 21 Tagen besetzt.
• Kein Gehalt angegeben.

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Empower AI

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1989

🎖️ Verteidigung

🏥 Gesundheitswesen

📦 Logistik

Defense • Healthcare • Logistics

Empower AI unterstützt Führungskräfte von Bundesbehörden dabei, die Produktivität ihrer Belegschaft zu steigern. Wir nutzen tiefes technisches Wissen und jahrzehntelange Erfahrung in der Lösung komplexer Herausforderungen bei zivilen und militärischen Missionen, um sicherzustellen, dass die Missionen Amerikas erfüllt werden. Unsere Lösungen bieten Regierungsführern einen direkten Weg zu einer bedeutungsvollen Transformation, indem wir ihnen die Einblicke und Werkzeuge an die Hand geben, die notwendig sind, um kritische Entscheidungen schneller zu treffen und ihre Missionen voranzubringen.

Beschreibung

• Own the design, engineering, and lifecycle of enterprise VoIP and unified communications architecture across NIPRNet, SIPRNet, and JWICS enclaves • Manage CUCM clusters, Unity Connection, IM&P, Expressway/SBCs, voice gateways and trunks, dial plans, E911, softphone/Jabber services, VTC bridges, and collaboration-platform integrations • Serve as Tier III/IV escalation authority for complex voice and video incidents and PL1/PL2 outages • Analyze call detail records, traces, SIP/MGCP signaling, and QoS to determine root causes and engineer permanent fixes • Liaise with Cisco, OEMs, carriers, and DISN/DSN service providers as the Government's technical liaison • Lead voice and technical site surveys, capacity planning, engineering designs, installation, migration, modernization, and acceptance testing projects • Author Project Installation Plans, bills of materials, ROMs, and findings reports for Government approval • Execute changes during Saturday maintenance windows through formal Change Management with rollback plans • Own STIG/SRG compliance, firmware and patch baselines, ACAS remediation, RMF/ATO evidence, and eMASS documentation • Provide VoIP availability data for the Customer Support Metrics Dashboard • Direct coordination with network, security, facilities, and technician teams while managing schedule and technical risk • Mentor VoIP technicians and support the Customer Communications Support Manager • Participate in after-hours emergency on-call response

🎯 Anforderungen

• Bachelor's degree and a minimum of 7 years of related experience; a Master's degree with 3 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted • Must be a U.S. Citizen • Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start • Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting • Must possess and maintain a current DoD 8570/8140 IAT Level III baseline certification (e.g., CASP+ CE, CISSP or Associate, CCNP Security, GCED, or GCIH) • Minimum of 10 years of experience engineering enterprise unified communications (VoIP, VTC, collaboration) infrastructure, including lead or architect-level responsibility • Expert-level knowledge of Cisco Unified Communications architecture (CUCM, Unity Connection, Expressway, IM&P, gateways, SBCs), dial plan design, and voice/video protocols (SIP, H.323, MGCP, RTP/SRTP) • Strong understanding of IP networking and Quality of Service implementation within DoW networks (e.g., JWICS, SIPRNet, NIPRNet) • Proven experience with enterprise video conferencing systems (e.g., Poly, Cisco) and contact center technologies • Experience leading RMF/ATO activities for communications systems, including STIG compliance, ACAS remediation, POA&Ms, and eMASS documentation • Experience leading installation, migration, or modernization projects and executing changes through formal Change Management in scheduled maintenance windows • Ability to participate in after-hours emergency on-call response and Saturday maintenance windows • Excellent technical writing, briefing, and stakeholder communication skills • Sitting for long periods • Standing for long periods • Ambulate throughout an office • Ambulate between several buildings • Stoop, kneel, crouch, or crawl as required • Repeatedly lift and carry weight up to 30 pounds • Desired: Cisco CCNP Collaboration or CCIE Collaboration; CISSP or CASP+ CE • Desired: Experience supporting Department of War or Intelligence Community secure communications, including secure VTC, DISN/DSN, and DMCC-S • Desired: Experience integrating Cisco UC with Microsoft Teams Phone, Webex, Zoom for Government, or Adobe Connect • Desired: Experience with Cisco UCCX/Webex Contact Center supporting a high-volume enterprise service desk • Desired: ITIL 4 Foundation and experience aligning communications operations to ISO/IEC 20000-1 • Desired: Experience with digital twin, lab, or pre-production validation of communications changes • Desired: PMP or equivalent project management certification

🏖️ Vorteile

• Salaried, FLSA-exempt position • Up to 25% travel involved • Military-friendly employer committed to hiring and supporting active-duty and veteran employees

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