Senior Director, Support Operations

Stelle nicht auf LinkedIn

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $212.108 - $221.760 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Operations

👻 Geisterscore 11%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

evermore

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

💼 Beratung

🛡️ Versicherung

🏥 Gesundheitswesen

💰 €54.178.463 Series B - Evermore im 2024-12

Consulting • Insurance • Healthcare

Evermore ist eine in London ansässige Full-Service-Talentberatung und Accelerator, die mit Start-ups und globalen Unternehmen zusammenarbeitet, um schwer zu findende technische und Führungstalente, strategische Beratung und Wachstumsunterstützung bereitzustellen. Sie agieren als Erweiterung der Kundenorganisationen—bieten Talentbeschaffung, strategische Beratung und ein Accelerator-Programm, um Gründern zu helfen, Produkte mit frühem Wachstum zu skalieren. Evermore betont einen partnergetriebenen Ansatz, der sich auf technologiegestützte Rekrutierung und Geschäftsskalierung konzentriert.

Beschreibung

• Reporting to the COO, you will own the end-to-end member and customer experience across three connected functions at evermore: the Care team (frontline member support across phone, chat, and email), Customer Success (client retention, expansion, and the executive relationship with each health plan and retail partner), and Print/Ship Operations (the fulfillment engine that gets physical materials: cards, kits, and member communications to the right member at the right time. • You will set the multi-year roadmap, own the operating budget and unit economics, and represent these functions in client QBRs, executive reviews, and new business pursuits. • You will partner closely with peers across Product, Engineering, Implementation, Finance, Commercial, and People. • The right person for this role is a seasoned operations leader who has run a multi-function service organization at scale: contact center, customer success, and physical fulfillment in a regulated, B2B2C environment where service quality, compliance, and unit economics all have to hold at the same time.

🎯 Anforderungen

• 10+ years of experience in operations, customer success, or service delivery leadership, including 5+ years leading multiple functions or a function with 50+ people, with demonstrated experience managing managers and building a multi-layer team • Proven track record of running a contact center or high-volume service operation against SLAs in a regulated or compliance-heavy environment • Direct experience owning a P&L or a multi-million-dollar operating budget, including the unit economics and the trade-offs across human handling, vendor spend, and technology • Vendor management experience at scale: selecting, contracting, holding vendors accountable, and personally owning the most senior relationships • Customer Success leadership experience in a B2B2C model where the buyer (health plan or retail partner) and the end user (member) are different people • Prior ownership of a physical fulfillment, print, or mail operation, or demonstrated ability to learn the supply chain quickly • A track record of building and scaling operations in healthcare, Medicare Advantage, Medicaid, benefits administration, or another regulated industry where PHI handling, member communication, and audit requirements are non-negotiable • Demonstrated experience setting and executing an operating strategy: defining the model, building the roadmap, owning the budget, and reporting on results to executive and board audiences • Strong analytics orientation: you build the dashboard yourself before you ask someone else to, and you know your numbers cold • A senior operator who can move fluently between altitude and execution: board-ready strategy on Tuesday, a vendor escalation on Wednesday, a service-level review on Thursday, and brings the same rigor and care to all three • A systems thinker who connects dots across operations, quality, technology, and finance: you build the case for change with data, sequence the work realistically, and drive sustainable improvements rather than one-time fixes • Strong written and verbal communication skills: you can write a board-ready operating review, run a tense vendor governance meeting, walk a health plan client through a service issue, and translate operational tradeoffs into clear business language • A clear passion for, if not direct experience in, addressing health inequities: you understand that benefits access is a health equity issue and that the work you do leading Support Operations has a direct impact on real people’s lives • Commitment to building a psychologically safe environment and diverse culture that is highly collaborative, strives to set and achieve goals together, and embraces transparency, innovation, and accountability • A leader of leaders who invests in the people around them, hires and coaches with the same standards they expect of others, and holds the bar for the function.

🏖️ Vorteile

• Competitive base salary ranging from $212,108 to $221,760, discretionary bonus, and equity; depending on experience/qualifications • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers • 100% Employer Paid Short-Term & Long-Term Disability • 100% Employer Paid Basic Life Insurance Policy • Employee Assistance Program (EAP) • 401(k) Program • Discretionary PTO • Paid holidays • Parental Leave • Flexible work schedule within core hours • Work anywhere in the USA as we are a fully distributed team from coast to coast