Delivery Coordinator

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🕒 vor 23 Tagen

🏖️ New Jersey – Remote

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⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👻 Geisterscore 10%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of ExactCare

ExactCare

501 - 1000 Mitarbeiter

Gegründet 2009

🏥 Gesundheitswesen

⚕️ Krankenversicherung

💊 Pharmazie

💰 Private Equity Round im 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare ist ein führender Anbieter im Bereich des Apothekenmanagements, der sich auf das Medikamentenmanagement für Personen mit komplexen, chronischen medizinischen Bedürfnissen spezialisiert hat. Mit Niederlassungen in allen 50 Bundesstaaten und Washington, D. C. unterstützt ExactCare über 100. 000 Menschen landesweit und hilft ihnen, ihre Medikamente in betreutem Wohnen, Langzeitpflegeeinrichtungen und zu Hause zu verwalten. In Zusammenarbeit mit Gesundheitsorganisationen zielt ExactCare darauf ab, klinische Ergebnisse zu verbessern, indem sie eine bessere Medikamentenadhärenz gewährleisten, Wiedereinweisungen reduzieren und die allgemeinen Gesundheitskosten senken.

Beschreibung

• Manage shipment and tracking processes for packages dispatched from CareKinesis fulfillment centers • Monitor and track shipments through internal and external tools and dashboards • Provide timely shipment updates to team members and leadership • Liaise with national couriers, clients, providers, pharmacy teams, and internal departments • Ensure shipment destination and delivery-time accuracy • Address, resolve, and escalate delivery exceptions, shipment errors, and challenges • Monitor weather patterns across the United States to proactively mitigate delivery delays • Follow client contracts and purchase orders to prepare accurate invoices and credits • Prepare shipping reports using carrier and dashboard information • Stay informed about shipment transit times and group shipments for efficiency • Participate in reclamation duties, including retrieval and restoration of shipping packages • Participate in quality initiatives and identify process-improvement opportunities • Report potential quality-assurance issues • Ensure compliance, operational efficiency, quality, and information security in accordance with company guidelines, HIPAA, and applicable regulations • Handle shipping and related requests to support a positive client experience • Coordinate return requests from PACE clients • Assist with return packages and crediting orders using the JIRA customer portal and Appfire • Stay updated on training and role-relevant best practices • Perform other duties as assigned

🎯 Anforderungen

• High School diploma or equivalent required • Consideration may be granted for experience in a related position or field • Minimum of 3 years’ experience in shipping preferred • Experience working in a pharmacy or healthcare environment preferred • Ability to evaluate and analyze problems or tasks from multiple perspectives • Ability to adaptively employ problem-solving methods and use logical, systematic, and sequential processes • Working knowledge and familiarity of clinical terms and related impacts • Effective and professional written, verbal, and interpersonal communication skills • Ability to multitask and handle multiple priorities without sacrificing quality • Detail-oriented and organized • Proficient computer skills with proprietary and pharmacy software • Proficiency with shipping, delivery, and order-management platforms, including FedEx, UPS, TForce, and TOMS • Microsoft Office Suite proficiency, including Excel and SharePoint • Excel proficiency in quantitative analysis, charting, pivot tables, formulas/algorithms, and trend analysis • Availability to work an average of 40 hours per week and outside normal business hours on an ad hoc basis • Must be eligible to work in the United States

🏖️ Vorteile

• Medical, dental, and vision coverage • Flexible spending • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Medical, dental, and vision coverage effective the first of the month following date of hire • Equal employment opportunity • Drug-free work environment

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