Patient Access Manager

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Expressable

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11 - 50 Mitarbeiter

⚕️ Krankenversicherung

🧘 Wellness

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💰 €15.000.000 Series A im 2022-02

Healthcare Insurance • Wellness • Education

Expressable bietet außergewöhnliche Sprachtherapie, die bequem von zu Hause aus online durchgeführt wird. Wir vermitteln Ihnen einen qualifizierten und erfahrenen Sprachtherapeuten, der auf Ihre Bedürfnisse spezialisiert ist, und bieten Ihnen Lehrmaterialien sowie wöchentliche Hausaufgaben, um die Praxis im Alltag zu integrieren. Außerdem können Sie jederzeit sicher mit Ihrem Therapeuten texten und Termine flexibel - 7 Tage die Woche, von morgens bis abends - vereinbaren.

Beschreibung

• Lead and manage the day-to-day operations of the Patient Access team/call center, ensuring timely, accurate completion of insurance verification, authorization, support, onboarding, and financial clearance workflows. • Monitor team performance against SLAs, quality standards, and productivity targets, including authorization turnaround time, verification accuracy, conversion readiness, cancel rates, client satisfaction, and financial clearance timelines. • Develop, analyze, and communicate daily, weekly, and monthly performance reports; translate data trends into actionable improvement plans that address gaps through coaching, process clarification, and workflow adjustments. • Serve as an escalation point for complex patient access issues, supporting Supervisors and independent contributors in resolving high-impact or time-sensitive cases. • Ensure consistent application of standardized workflows, documentation practices, and compliance requirements (HIPAA, PCI, payer rules). • Partner cross-functionally with all teams to resolve access-related barriers and prevent delays in care or reimbursement. • Identify recurring issues or inefficiencies in patient access workflows and collaborate with leadership to recommend practical improvements. • Provide structured onboarding, daily operational guidance, and ongoing skill development for new and existing Patient Access staff, reinforcing service, accuracy, and documentation standards. • Maintain appropriate staffing coverage and workload balance to support volume fluctuations and service expectations. • Contribute operational insights, metrics, and frontline feedback to leadership to support decision-making and continuous improvement.

🎯 Anforderungen

• Bachelor’s degree in healthcare administration, business, or a related field or equivalent combination of education and experience. • More than 5 years of experience in patient access, healthcare operations, revenue cycle, or related healthcare administrative functions. • More than 3 years of people management experience, including direct supervision of frontline staff. • Demonstrated success managing teams in high-volume, metrics-driven healthcare call center environments, including workforce planning, quality monitoring, escalation management, and service level optimization. • Experience overseeing insurance verification, prior authorization, and front-end revenue workflows. • Experience in telehealth, multi-state healthcare, or remote operations strongly preferred. • Strong proficiency with EHR/CRM systems, payer portals, and workflow management tools. • Comfort analyzing operational metrics, dashboards, and performance trends. • Working knowledge of insurance concepts, authorization requirements, billing workflows, and payer rules. • Strong written and verbal communication skills, including the ability to communicate complex information clearly to diverse stakeholders.

🏖️ Vorteile

• Exceptional paid time off policies that encourage and support life balance, including a winter break. • 401k matching to ensure our staff have what they need to enjoy their retirement • Health insurance options that ensure well being for the whole person and their family • Company paid life, short-term disability, and long-term disability coverage • Remote work environment that strives for connectivity through professional collaboration and personal connections