Principal Product Manager, CX AI – Automation

🕒 vor 9 Tagen

🌐 Kanada, Vereinigte Staaten – Remote

🇨🇦 Kanada – Remote 🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

✅ Produktmanager

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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F5

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

🔒 Cybersecurity

☁️ SaaS

🏢 Unternehmen

💰 Post-IPO Equity im 2020-11

Cybersecurity • SaaS • Enterprise

F5 ist ein Technologieunternehmen, das sich auf Anwendungsdienste und Sicherheit spezialisiert hat und es Organisationen ermöglicht, ihre digitalen Anwendungen zu optimieren, zu sichern und zu steuern. Sie bieten eine Vielzahl von Lösungen an, die die Anwendungsleistung, Verfügbarkeit und Sicherheit in jeder Cloud-Umgebung verbessern.

Beschreibung

• Own the AI product strategy and roadmap for customer experience, aligned to measurable business outcomes • Map current-state customer journeys and underlying workflows, systems of record, handoffs, exception paths, and undocumented practices • Identify opportunities where agentic AI can restructure work, remove steps and friction, and determine what should remain human • Define target-state journeys using agents, retrieval, and language models, including human oversight • Establish quantified baselines and value cases before build commitments • Translate ambiguous business problems into rigorous product definitions, success criteria, scope, and exclusions • Act as the accountable owner for CX AI delivery decisions and consolidate fragmented initiatives under a common strategy • Establish and operate intake and approval paths for CX AI solutions • Define deployment standards covering evaluation, quality, human oversight, transparency, and rollback conditions • Own build-versus-buy and vendor decisions • Partner with Architecture, Data Engineering, Security, Risk, and Legal and Compliance on privacy, security, and responsible AI requirements • Maintain visibility into AI spend and unit economics and discontinue initiatives that do not justify continued investment • Drive the agentic roadmap as a dedicated parallel track while preserving foundational engineering commitments • Prototype independently and author precise technical requirements and specifications • Drive adoption across customer-facing teams and refine solutions based on production behavior • Report on adoption, operational efficiency, experience quality, and realized ROI • Codify reusable patterns and reference journeys • Establish AI proficiency roadmap and advance AI fluency across CX teams • Present strategy, trade-offs, and recommendations to executive leadership

🎯 Anforderungen

• Bachelor's or Master's degree in a business, technology, or analytical discipline, or an equivalent combination of education and experience • 10+ years of combined experience spanning AI or technology product management, software development, and customer-facing business functions or the systems supporting them • Hands-on software or application development experience, current enough to prototype and evaluate technical approaches independently • 4+ years in or supporting customer experience or go-to-market functions, including marketing, sales, revenue operations, deal desk, support, customer success, or partner operations • Demonstrated delivery of production generative AI or agentic solutions at enterprise scale, with measurable improvement in experience quality, cost, cycle time, or revenue • Practical command of contemporary AI patterns, including large language models, agents and multi-agent orchestration, retrieval-augmented generation, conversational AI, and intelligent document processing • Experience establishing governance, standards, or review processes for a technology domain, with evidence of adoption by teams that did not report to you • Working knowledge of the CX systems landscape, including CRM, CPQ, marketing automation, case and service management, knowledge and self-service platforms, and underlying data platforms • Demonstrated ability to re-architect business operations rather than optimize existing process • Deep understanding of the customer lifecycle and its operating models • Command of operational and experience measurement • Strong product judgment and ability to define measurable outcomes • Sufficient engineering depth to assess feasibility, challenge estimates, and prototype independently • Sound reasoning about agentic AI capabilities and limits, data dependencies, integration complexity, evaluation methodology, and cost drivers • Governance instinct balanced with pragmatism • Outstanding written communication • Executive presence across commercial, operational, and technical audiences • Strong influence without formal authority across functions and geographies

🏖️ Vorteile

• F5 offers a variety of reasonable accommodations for candidates • Equal employment opportunity protections • Accommodation assessment during the application process