Customer Success Manager

🕒 vor 12 Tagen

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Feathr

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51 - 200 Mitarbeiter

💰 €5.000.000 Venture Round im 2022-03

Feathr bietet moderne digitale Marketing-Tools für Verbände, gemeinnützige Organisationen und Veranstaltungsorganisatoren. Vereinen Sie Ihre Marketingbemühungen mit einer Plattform, die Website-Analysen, gezielte digitale Werbung, Influencer-Marketing und mehr umfasst.

Beschreibung

• Manage a portfolio of strategic accounts • Become a Feathr Product expert and strategic adviser • Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts • Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions • Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk • Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals • Track account progress and status updates in Salesforce and Planhat • Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal • Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities

🎯 Anforderungen

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role • 2+ years experience developing, managing, or planning digital marketing campaigns • Non-profit or association industry experience is strongly preferred

🏖️ Vorteile

• Fully Remote • Health/ dental/ vision • Paid Vacation/ sick/ holidays • Professional development budget • Office food • Social events