Senior Account Manager

🕒 vor 1 Tag

🌾 Iowa, North Carolina, +1 weitere Bundesländer – Remote

🌾 Iowa – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $97.700 - $130.300 / Jahr

⏰ Vollzeit

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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First American

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1889

🏠 Immobilien

💸 Finanzen

🏢 Unternehmen

Real Estate • Finance • Enterprise

First American ist ein traditionsreiches Unternehmen, das seit 1889 tätig ist und sich zu einer Organisation mit 9 Milliarden Dollar Umsatz, über 20. 000 Mitarbeitern und mehr als 700 Büros weltweit entwickelt hat. Das Unternehmen bietet eine Reihe von Produkten und Dienstleistungen an, die Hauskäufer, Verkäufer, Unternehmen und Investoren im Immobilienmarkt unterstützen. Mit einem starken Fokus auf Mitarbeiterengagement und Unternehmenskultur legt First American Wert auf Innovation, Technologie und gesellschaftliches Engagement, um die Transformation innerhalb der Immobilienbranche voranzutreiben.

Beschreibung

• Partner with Client to understand their business model and determine which products and services meet the Client’s needs. • Identifies problems, defines process requirements, researches alternatives. • Establish and document process and workflow for internal teams; coordinate with team members to determine and validate pricing; track and maintain Client specific pricing for products and services. • Ongoing client relationship awareness and continual communications to confirm all SLA’s are being met and to offer additional products and services to meet client needs. • Set performance metrics. Monitor reporting, track trends, make recommendations to ensure that performance metrics are achieved. • Maintain accurate reporting associated with change management projects to facilitate volume increase or decrease. • Track, document and escalate service level concerns; makes recommendations and drives process improvement. • Facilitate process, procedure, and priority additions or changes. • May be point of contact for Client and Client’s Executive issues revolving around the system or other issues to see through to resolution. • Assist with the creation of SOWs, contracts, billing service and client assessments. • Partner with Sales to prioritize their needs in order to deliver the highest level of customer services to Client’s after onboarding. • Manage process and coordinate with sales team priorities of application, expansion, cancellation and agent maintenance ensuring state and regulatory compliance requirements. • Support and monitor onboarding and decommission process.

🎯 Anforderungen

• Bachelor’s degree in a related field or equivalent combination of education and experience • 8+ years of experience in the Mortgage Industry with focus on servicing, default and servicing transfers • Strong analytical skills • Proven customer service and relationship management skills • Experience working with cross functional team/groups; able to build relationships • Organized, attention to detail • Project management skills in order to manage and coordinate a wide variety of objectives; multi-tasker • Strong Excel skills • Experience managing large sets of data, creating and tracking metrics, analyzing multiple factors • Must have a firm grasp of ServiceMac’s model as a subservicer and the products and services offered • General knowledge of nationwide search guidelines with familiarity of back office production services for all business segments nationwide • Strong problem-solving skills

🏖️ Vorteile

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan