Mid-Market Account Director

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Five9

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2001

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

Five9 ist ein führender Anbieter von Cloud-Contact-Center-Software und als führend im Gartner Magic Quadrant für CCaaS anerkannt. Das Unternehmen bietet umfassende Werkzeuge zur Automatisierung von Arbeitsabläufen und zur Verbesserung der Kundenbindung durch KI-gesteuerte Lösungen. Seine Plattform integriert CRM- und UC-Systeme, um nahtlose Erlebnisse für Agenten und Kunden über verschiedene Kanäle wie Sprache, E-Mail, Chat und SMS zu bieten. Five9 befähigt Unternehmen, die Kundenzufriedenheit zu steigern und Geschäftsergebnisse zu erzielen, indem es personalisierte und effiziente Kundenservicelösungen liefert.

Beschreibung

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. • Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace. • Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them. • Proactively identify opportunities to upsell additional Five9 products or services to existing customers. • Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center. • Develop and present compelling proposals that showcase the value of expanding their engagement with Five9. • Stay informed about industry trends, market dynamics, and competitor activities. • Use this knowledge to position Five9 as a leader and differentiate our offerings. • Create and drive revenue within a specified region or list of named accounts. • Generate business opportunities through professional networking and cold calling. • Drive brand awareness, campaigns, and lead generation via networking, associations, etc. • Meet and exceed all quarterly and annual sales quotas. • Own the sales cycle from lead generation to closure. • Develop business plan and present the business plan during quarterly review sessions. • Maintain account and opportunity forecasting within our internal forecasting system (SFDC) • Self-generate leads from a personal connection, referral partners, and regional networking events • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

🎯 Anforderungen

• Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000> • Be able to work independently and as part of a team in a fast pace, rapid change environment. • Success selling at the C-level • Documented track record of sales excellence • A proven sales hunter and closer • Superior professional presence and business acumen

🏖️ Vorteile

• Health insurance • Paid time off • Flexible work arrangements • Professional development