Senior CRM Developer/Administrator

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🕒 vor 1 Monat

🏈 Alabama, Alaska, +32 weitere Bundesländer – Remote

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⏰ Vollzeit

🟠 Senior

🖥 Softwareentwickler

👻 Geisterscore 38%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Flores & Associates, LLC

201 - 500 Mitarbeiter

💼 Beratung

🏥 Gesundheitswesen

🛡️ Versicherung

💰 Private Equity Round im 2022-09

Consulting • Healthcare • Insurance

Flores & Associates, LLC ist ein Unternehmen, das sich auf die Bereitstellung umfassender Lösungen für Mitarbeitervorteile spezialisiert hat. Sie bieten eine breite Palette von Dienstleistungen, darunter flexible Ausgabenkonten, Gesundheitskonten, Erstattungskonten und Compliance-Dienstleistungen. Darüber hinaus bieten sie Lösungen für COBRA und Direktabrechnung, Urlaubsverwaltung und eine eigene Technologieplattform zur Verwaltung von Leistungen an. Flores & Associates zielt darauf ab, durch engagiertes Kontomanagement, fortschrittliche Technologiewerkzeuge und ein teilnehmerorientiertes Servicemodell bessere Leistungserfahrungen sowohl für Arbeitgeber als auch für deren Mitarbeiter zu liefern. Ihr Engagement für herausragenden Kundenservice und Kundenzufriedenheit hat ihnen Anerkennung als eines der am schnellsten wachsenden privaten Unternehmen in Amerika und als ein großartiger Arbeitsplatz eingebracht. Sie legen auch Wert auf die Einhaltung von ERISA und anderen Anforderungen an die HR-Compliance.

Beschreibung

• Administer and maintain Dynamics 365 Customer Engagement, Dataverse, and related Power Platform environments • Manage users, teams, business units, security roles, permissions, upgrades, and service accounts • Provide user support and serve as the internal escalation point for complex Dynamics, Power Automate, integration, security, data, and production issues • Troubleshoot root causes, coordinate recovery, and communicate status, risk, and next steps • Configure and develop tables, fields, relationships, forms, views, dashboards, business rules, business process flows, model-driven applications, and Power Automate flows • Develop and support Dynamics customizations using JavaScript, C# plugins, Dataverse Web API, REST APIs, and other supported extension patterns • Support integrations and bidirectional data flows between Dynamics 365 and other business applications • Handle data imports, updates, migrations, quality issues, monitoring, and synchronization failures • Manage Dynamics solutions and deployments across development, test, and production environments • Manage source control, testing and UAT, releases, rollback, monitoring, and production validation • Work directly with business users to understand problems, clarify requirements, and translate business needs into configuration or development changes • Collaborate with Product, Engineering, business systems architecture, and external implementation resources • Maintain accountability for CRM platform outcomes • Maintain documentation for configurations, automations, integrations, customizations, and support processes • Identify opportunities to improve usability, automation, reliability, performance, and business workflows • Report to the VP of Software Engineering • Perform other duties as assigned • Maintain quality work that exemplifies and promotes the company's values

🎯 Anforderungen

• 5+ years of hands-on experience with Microsoft Dynamics 365 or Dynamics CRM • Meaningful administration, development, and production ownership experience • Strong experience with Dynamics 365 Customer Engagement and Microsoft Dataverse, including configuration, security, solutions, and Power Automate • Experience with JavaScript in Dynamics 365 • Experience with C# plugins or other Dataverse server-side development • Experience with REST APIs or Dataverse Web API • Experience with system integrations, data synchronization, solution deployments, and application lifecycle management across environments • Strong production troubleshooting and problem-solving skills • Ability to evaluate information from multiple sources and turn ambiguous issues into clear, addressable work • Ability to gather and clarify requirements with business stakeholders • Ability to communicate with technical and nontechnical partners • Ability to independently manage multiple support and development priorities • Strong verbal and written communication skills • Customer-service mindset • A bachelor's degree in a related field, technical training, or equivalent practical experience • High level of customer service • Must reside in one of the listed eligible U.S. states • Access to high-speed internet • Ability to connect the workstation directly to a router or modem using an Ethernet connection while working remotely

🏖️ Vorteile

• Competitive medical, dental, and vision benefits for employees and their families • Company-funded HSAs • Pre- and post-tax 401(k) plans with company match up to 5% • Life insurance • Accident insurance • Pet insurance • Monday–Friday schedule • Generous vacation policy • Life Balance Reimbursement Plan • Volunteer program supporting community organizations • Professional growth opportunities • Work-life balance support

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