VP, Customer Solutions

đź•’ vor 21 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

đź”´ Experte

👔 Vizepräsident

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Formstack

Formstack

201 - 500 Mitarbeiter

GegrĂĽndet 2006

đź’Ľ Beratung

🏥 Gesundheitswesen

📚 Bildung

💰 €425.000.000 Private Equity Round im 2021-11

Consulting • Healthcare • Education

Intellistack ist ein Unternehmen, das alltägliche Aufgaben automatisiert, sodass Benutzer sich auf wichtigere Ziele konzentrieren können. Früher bekannt als Formstack, bietet es No-Code-Lösungen zur Erstellung von Formularen, Generierung von Dokumenten und Verwaltung von eSignaturen und Workflows. Die Plattform von Intellistack zielt darauf ab, Prozesse zu optimieren, die Sicherheit zu verbessern und Betriebskosten zu senken und richtet sich an verschiedene Branchen, die nach effizienten Workflow-Lösungen suchen.

Beschreibung

• Lead Sales Engineering, Implementation Engineering, and Solutions Architecture organizations • Own strategy, delivery quality, and team leadership through Directors and Senior Managers • Own Professional Services bookings, revenue, gross margin, utilization, and forecast accuracy • Build and execute the Professional Services growth strategy • Partner with Sales to scope, position, price, and close services • Commercialize Professional Services through packaging, pricing, SOW development, and services attach strategies • Own services pipeline, forecasting, revenue conversion, backlog, and capacity planning • Develop repeatable services offerings and packages that accelerate customer time-to-value • Connect Professional Services to software adoption, expansion, retention, and ARR growth • Serve as an executive-level customer partner • Translate business requirements into scalable technical solutions • Develop and execute a Professional Services partner strategy with SIs, consulting firms, and implementation partners

🎯 Anforderungen

• 10+ years of Professional Services experience in B2B SaaS • Progressive leadership responsibility with direct ownership of commercial outcomes • Experience owning services bookings, revenue, gross margin, utilization, and forecast accuracy • Strong technical leadership experience with complex implementations, integrations, solution architecture, and enterprise deployments • Experience building and scaling Professional Services organizations • Experience developing services strategy, including packaging, pricing, scoping, SOW development, attach strategies, and repeatable offerings • Experience building and executing a Professional Services partner strategy with SIs, consulting firms, and implementation partners • Deep experience partnering with Sales throughout the sales cycle • Strong understanding of the SaaS business model • Experience with capacity planning, resource management, project profitability, change management, and margin optimization • Ability to build scalable delivery models using internal resources, partners, and repeatable methodologies • Executive-level customer presence • Data-driven leadership using KPIs and operating metrics • Experience leading solution architects, implementation consultants, developers, integration specialists, and other technical services professionals • Cross-functional leadership across Sales, Customer Success, Product, Engineering, Finance, and Partnerships • Strong technical judgment with a commercial mindset • Experience building processes, systems, talent, and operating cadence for a scalable Professional Services organization • Experience with no-code/low-code, workflow automation, CLM, or data platform products is a bonus • Experience leading services teams through M&A integration, rebrand, or major platform transition is a bonus • Familiarity with Salesforce or PSA platforms is a bonus

🏖️ Vorteile

• Variable compensation as part of on-target earnings • Equal opportunity and equitable hiring commitment • Diversity-focused hiring practices

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