Key Account Manager, SSO

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🕒 vor 1 Monat

🦌 Connecticut, Maine, +10 weitere Bundesländer – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

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Fortive

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10.000+ Mitarbeiter

🔧 Hardware

🤝 B2B

⚡ Energie

💰 €1.293.318.072 Post-IPO Debt - Fortive im 2024-02

Hardware • B2B • Energy

Fortive ist ein diversifiziertes Industrieunternehmen für Technologie, das führende Präzisionstechnologie-Unternehmen zusammenbringt, um Instrumentierung, Sensorik, Bewegungssteuerung, Prüf- und Messtechnik sowie technische Systeme zu entwickeln, die Elektrifizierung, Digitalisierung und hochzuverlässige Anwendungen in den Bereichen Halbleiter, Stromnetze, Gesundheitswesen, Luft- und Raumfahrt sowie anderen Industriemärkten ermöglichen. Das Unternehmen legt großen Wert auf Engineering, Forschung und Entwicklung, kontinuierliche Verbesserung und operative Exzellenz in einem Portfolio spezialisierter Unternehmen (z. B. Tektronix, Qualitrol, Dover Motion), um B2B-Hardwarelösungen und Dienstleistungen für Industriekunden weltweit zu liefern.

Beschreibung

• Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle • Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines • Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk • Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities • Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership • Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved • Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines • Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up • Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics • Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)

🎯 Anforderungen

• Demonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships • Experience supporting contract renewals, customer retention, or post-sales account management • Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience) • Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment • Strong collaboration skills with the ability to work effectively across functions • Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders. • Experience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems) • Working knowledge of SSO tools such as CalWeb, quoting tools, or reporting systems is preferred but not required • Experience leading or supporting QBRs, renewal planning, or customer governance meetings • Experience negotiating pricing, scope, or contract terms • Strong analytical skills with proficiency in Excel and PowerPoint • Exposure to RBS principles or continuous improvement initiatives

🏖️ Vorteile

• Health insurance • Flexible working hours • Professional development opportunities