Implementation Specialist

🕒 vor 1 Monat

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🛠️ Implementierungsspezialist

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Fourth

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 Series unknown im 2015-07

SaaS • HR Tech • B2B

Fourth ist ein globales Software-as-a-Service (SaaS) Unternehmen, das umfassende Lösungen für das Restaurant- und Gastgewerbemanagement bietet. Das Produktspektrum umfasst Personalmanagement mit vorausschauender Einsatzplanung und Arbeitsoptimierung, Bedarfsprognosen, Bestands- und Rezeptmanagement, Beschaffung, Personalwesen, Sozialleistungen und Lohnabrechnungen sowie Echtzeitdaten und -analysen. Mit rund 25 Jahren Erfahrung, mehreren globalen Niederlassungen und Hunderten von Mitarbeitern konzentriert sich Fourth darauf, Betreibern im Gastgewerbe zu helfen, Kosten zu senken, die Compliance zu verbessern und datenbasierte Entscheidungen zu treffen.

Beschreibung

• Own customer onboarding, making sure customers are ready for implementation and clearly understand what’s expected of them. • Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third-party integrations. • Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing. • Coordinate with third-party vendors to support integrations and help remove blockers that could delay implementation. • Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently. • Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions. • Support customers through early change management activities to help drive adoption and maximize value from the platform. • Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation. • Contribute to customer-facing knowledge-based articles and solution documentation to support self-service and best-practice adoption.

🎯 Anforderungen

• 3-5 years of experience in a customer-facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment. • Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage • Demonstrated ability to guide customers through change and influence adoption of new processes or technology • Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques. • Confident communicator with solid presentation and meeting-facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams. • Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement • Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus. • Fluent in written and spoken English; additional language skills are a plus.

🏖️ Vorteile

• Unlimited PTO! • Medical, Dental, Vision Insurance! • 401k Match! • Parental Leave • Laptop and equipment.