Product Experience Owner – Verint Operations Manager

🕒 vor 19 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80.600 - $115.200 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Operations

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Gainwell Technologies

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

⚕️ Krankenversicherung

💰 Grant im 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies ist der führende Anbieter von digitalen und cloud-fähigen Lösungen im Bereich der Human Services und der öffentlichen Gesundheit in den USA. Mit einem zielorientierten Ansatz bedient Gainwell Kunden in allen 50 US-Bundesstaaten und konzentriert sich darauf, Gesundheitsergebnisse zu verbessern und intuitive, menschzentrierte Erfahrungen zu bieten. Ihr umfassendes Lösungsspektrum umfasst die Modernisierung von Medicaid Enterprise, Datenanalysen, Anbieter-Dienstleistungen und Apothekenlösungen, die alle darauf ausgelegt sind, die Zukunft des Gesundheitswesens voranzutreiben und das Wohl der Gemeinschaft zu verbessern.

Beschreibung

• Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives • Define enterprise standards for task design, workflow structure, prioritization, and execution governance • Translate operational execution requirements into platform capabilities, configuration standards, and system requirements • Ensure operational workflows align with performance, compliance, and service-level expectations • Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks • Serve as a trusted advisor and subject matter expert to operational leaders and execution teams • Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities • Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution • Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility • Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives • Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making • Operate effectively in an agile, matrix based environment

🎯 Anforderungen

• Bachelor’s degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience • Extensive experience in back-office operational execution environments • Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms • Strong experience working at the intersection of operations and technology across complex, multi-account environments • Deep experience with Verint Operations Manager or comparable workflow orchestration solutions • Proven ability to standardize, optimize and scale operational execution models across multiple lines of business

🏖️ Vorteile

• Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies