Senior Services Manager – Contract Performance Management

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Switzerland Global Enterprise

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise ist die nationale Plattform, die Unternehmen in der Schweiz dabei unterstützt, ihre Produkte und Dienstleistungen auf internationalen Märkten zu vermarkten. Die Organisation bietet verschiedene Dienstleistungen, darunter Markteintrittsberatung, Vernetzungsmöglichkeiten und Informationen zu Handelsvorschriften, und unterstützt Schweizer Unternehmen dabei, weltweit erfolgreich zu expandieren und zu wachsen.

Beschreibung

• act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • be responsible for Parts and Repair Services including planning, requests for quotes, scheduling, fulfillment and proactive risk mitigation • establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • identify, champion and drive continuous improvement projects • interpret simple internal and external business challenges and recommend best practices to improve products, processes or services • use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • lead functional teams or projects with minimal resource requirements, risk, and/or complexity • learn, adopt and implement MMP best practices and lessons learned from across the portfolio • partner with ITO team for parts ordering, 3 years average planning and long-term forecast • own invoicing and cash for assigned region, product, or coverage area; drive on-time collection and problem-solving to eliminate past dues

🎯 Anforderungen

• Bachelor's degree from an accredited university or college • at least 3 years of experience in the power generation industry • or an Associate's degree from an accredited university or college with 5 years of experience in a power generation industry • or a high school diploma/GED with at least 7 years of experience in the power generation industry • strong oral and written communication skills • willingness and ability to travel 30% of the time • passion for customer service • demonstrated ability to analyze and resolve problems • demonstrated ability to lead programs/projects • established project management skills • strong leadership, financial and commercial skills • experience working with customer leadership teams

🏖️ Vorteile

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off