Principal AI Solutions Architect, Customer Success

🕒 vor 1 Monat

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $134.300 - $236.100 / Jahr

⏰ Vollzeit

🔴 Experte

💻 Lösungsingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 6%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Genesys

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1990

💼 Beratung

🏥 Gesundheitswesen

🛡️ Versicherung

Consulting • Healthcare • Insurance

Genesys ist ein führender Anbieter von KI-gestützten Experience-Orchestration-Lösungen, die darauf ausgelegt sind, personalisierte Erlebnisse in großem Maßstab bereitzustellen. Zum Portfolio gehören umfassende Contact-Center-Software, Lösungen für Workforce Engagement Management sowie eine offene Plattform mit Cloud-Architektur. Die Plattformen Genesys Cloud CX und EX optimieren mithilfe intelligenter Automatisierung und eingebetteter KI sowohl das Kunden- als auch das Mitarbeitererlebnis und ermöglichen nahtlose Interaktionen über jeden Kanal. Mit einem Fokus auf Branchen wie Banking, Gesundheitswesen, Einzelhandel, Versicherungen und den öffentlichen Sektor unterstützt Genesys Organisationen dabei, die Landschaft der Kunden- und Mitarbeiterinteraktionen zu transformieren. Darüber hinaus bietet der AppFoundry Marketplace vorintegrierte Anwendungen zur Erweiterung der Plattformfunktionen.

Beschreibung

• Own end-to-end technical engagement with strategic customers, translating complex business challenges and customer experience KPIs into scalable AI solutions • Lead discovery, requirements analysis, solution architecture, integration, deployment, and optimization across Genesys Cloud, AI, data, automation, and omnichannel CX • Prioritize AI initiatives based on business value, feasibility, effort, and adoption potential • Design reference architectures, integration patterns, data flows, and governance approaches for AI-powered experience orchestration • Lead process redesign and architecture workshops to improve customer journeys and streamline workflows across digital and voice channels • Deliver rapid proofs of concept and minimum viable products using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI capabilities • Guide integration of Genesys AI capabilities with CRM, ERP, cloud, data, API, and third-party ecosystems • Drive continuous value engineering after launch by evaluating performance against customer KPIs, tuning AI solutions, identifying expansion opportunities, and developing roadmaps • Influence technical direction across Innovation, Solution Consulting, Professional Services, Product, Customer Success, Support, and other teams • Champion responsible AI architecture with security, privacy, governance, safety, and compliance controls, including PCI and HIPAA where applicable • Build customer AI maturity by serving as a trusted technical advisor, transferring knowledge, documenting reusable accelerators, and enabling customer teams to operate and expand solutions

🎯 Anforderungen

• 8+ years of industry experience consulting on, implementing, architecting, or supporting enterprise CX, CRM, AI, automation, or experience orchestration platforms • Demonstrated success designing and deploying enterprise AI, automation, conversational AI, or data-driven solutions in complex customer environments • Strong hands-on experience with modern cloud platforms and architectures, including Genesys Cloud, AWS, Microsoft Azure, Google Cloud Platform, or comparable technologies • Deep expertise in enterprise integration and data patterns, including REST APIs, event-driven architecture, JSON, data pipelines, and LLM service integration • Experience with contact center platforms, conversational AI, NLP, agent-assist technologies, CX analytics, or omnichannel experience orchestration • Strong understanding of LLM-powered conversational experiences, AI agents, agentic orchestration, workflow design, and enterprise AI integration patterns • Working knowledge of data governance, security, privacy, and regulatory requirements relevant to enterprise AI and customer experience environments • Strong analytical and critical-thinking skills, with demonstrated ability to connect technical architecture decisions to business outcomes and customer KPIs • Excellent communication and stakeholder engagement skills, including experience advising senior technical leaders, business executives, and cross-functional enterprise teams • Demonstrated ability to operate independently and exercise sound technical judgment in ambiguous, fast-moving customer environments • Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related discipline, or equivalent practical experience in CX or AI solution delivery • Preferred: Experience with customer journey mapping, omnichannel CX processes, and process redesign in large enterprise environments • Preferred: Familiarity with enterprise change management, AI adoption programs, and large-scale technology transformation • Preferred: Experience influencing complex customer programs across Customer Success, Professional Services, Product, Engineering, Solution Consulting, or similar functions • Preferred: Experience developing reusable reference architectures, implementation patterns, technical accelerators, or AI governance frameworks • Preferred: Knowledge of one or more industry verticals such as insurance, healthcare, financial services, retail, or the public sector

🏖️ Vorteile

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources and regionally tailored programs for employees and their families