Enterprise Customer Quality Leader – Europe/Asia

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🕒 vor 7 Tagen

🌐 Vereinigtes Königreich, Spanien – Remote

🇬🇧 Vereinigtes Königreich – Remote 🇪🇸 Spanien – Remote

⏰ Vollzeit

🟠 Senior

👻 Geisterscore 10%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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GE Vernova

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

💼 Beratung

📦 Logistik

🏭 Fertigung

Consulting • Logistics • Manufacturing

GE Vernova ist ein führendes Unternehmen im Energiesektor mit über 130 Jahren Erfahrung und dem Ziel, die Welt zu elektrifizieren und gleichzeitig zu dekarbonisieren. Das Unternehmen bietet ein breites Portfolio an Energielösungen, darunter Gas-, Wasserkraft-, Kern- und Windkrafttechnologien, die auf die Bereitstellung verlässlicher, erschwinglicher und nachhaltiger Energie ausgerichtet sind. Mit einem starken Fokus auf Innovation leistet GE Vernova einen wichtigen Beitrag zur Reduzierung des CO2‑Fußabdrucks globaler Energiesysteme und unterstützt den Übergang zu Netto-Null-Emissionen bis 2030.

Beschreibung

• Lead the customer quality strategy for GE Vernova's Strategic Account portfolio • Serve as the enterprise focal point for customer quality performance and customer satisfaction • Represent the Voice of the Customer in executive reviews, operating mechanisms, and strategic planning discussions • Develop and drive enterprise standard work for customer quality governance • Design, deploy, and sustain balanced customer health scorecards across strategic accounts • Establish governance for customer quality metrics, including Major & Reputational Events, Cost of Poor Quality (COPQ), NPS & Customer Experience, action closure effectiveness, and customer-specific critical-to-quality measures • Maintain executive dashboards and account health reporting systems to identify emerging risks and improvement opportunities • Integrate NPS, customer feedback, strategic account reviews, and direct customer input into improvement initiatives • Identify systemic customer pain points and drive enterprise corrective actions • Coordinate closed-loop processes to ensure customer concerns are addressed, monitored, and resolved • Support customer recovery efforts for high-risk and strategically important accounts • Facilitate regular quality reviews with Strategic Account Executives and business leaders • Provide executive-level customer quality insights and risk assessments • Establish escalation processes for customer quality concerns crossing multiple businesses and functions • Support leadership decision-making through integrated customer quality narratives and analytics • Lead enterprise Kaizen initiatives focused on customer experience, quality performance, and operational effectiveness • Utilize Lean methodologies and structured problem-solving tools to eliminate recurring issues • Drive implementation of standard work and sustainable operating mechanisms across the organization • Promote a culture of customer-centric continuous improvement • Champion deployment of GE Vernova's Zero Defect Framework • Partner with Quality Councils, Country Councils, and Business Quality organizations to ensure consistent implementation • Drive preventive quality strategies that reduce customer-facing defects and operational failures • Support enterprise quality transformation initiatives • Coordinate actions across Commercial, Services, Operations, Engineering, Sourcing, and Quality teams • Align customer quality priorities with business unit execution plans • Facilitate collaboration across organizational boundaries to improve customer outcomes • Ensure lessons learned are replicated across accounts, regions, and businesses

🎯 Anforderungen

• Bachelor’s degree in engineering, Quality, Operations, Business, or related discipline • Major leadership experience in Quality, Operations, Customer Experience, Commercial Excellence, or Continuous Improvement • Experience leading enterprise-wide initiatives across multiple business units • Strong analytical capabilities, including KPI development, scorecard construction, and dashboard governance • Experience facilitating executive-level discussions and influencing senior leadership decisions • Working knowledge of quality systems, corrective action methodologies, and continuous improvement tools • Lean Six Sigma Black Belt or Master Black Belt • Experience within power generation, energy, industrial manufacturing, or service organizations • Experience managing enterprise customer satisfaction and NPS programs • Experience leading global, cross-functional quality transformation initiatives • Familiarity with digital reporting platforms, customer analytics systems, and enterprise performance dashboards • Strategic thinker capable of translating customer insights into enterprise action • Strong executive presence and influencing skills • Customer-obsessed mindset with an unwavering focus on building trust and loyalty • Proven ability to lead through influence without direct authority • Skilled facilitator capable of aligning diverse stakeholders around common objectives • Data-driven decision maker who balances analytics with practical business judgment • Passion for continuous improvement and operational excellence • Effective communicator able to simplify complex issues for executive audiences • Bias for action with strong follow-through and accountability • Collaborative leader who builds partnerships across businesses, functions, and regions

🏖️ Vorteile

• Remote position • Relocation assistance not provided

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