Associate Renewals Manager

🕒 vor 3 Tagen

🌐 Vereinigte Staaten, Kanada – Remote

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💵 $53.760 - $105.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

👔 Manager

🚫👨‍🎓 Kein Abschluss erforderlich

👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of GitLab

GitLab

1001 - 5000 Mitarbeiter

Gegründet 2014

💼 Beratung

📣 Marketing

🤖 Künstliche Intelligenz

💰 Secondary Market im 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab ist eine vollständige DevOps-Plattform, bereitgestellt als eine einzige Anwendung, die die Art und Weise, wie Development-, Security- und Ops-Teams zusammenarbeiten und Software entwickeln, grundlegend verändert. Von der Idee bis zur Produktion hilft GitLab Teams, die Durchlaufzeit von Wochen auf Minuten zu verkürzen, Entwicklungskosten und Time-to-Market zu senken und gleichzeitig die Developer-Produktivität zu steigern.

Beschreibung

• Manage an assigned portfolio of customer renewals, tracking key dates and driving them to on-time closure • Conduct consultative customer conversations throughout the renewal cycle • Identify expansion opportunities, including additional seats, tiers, or modules • Probe for new use cases and unmet needs within existing accounts • Prepare and send accurate renewal quotes, order forms, and related documentation • Analyze renewal situations involving usage trends, contract terms, and pricing • Escalate unusual issues and help mitigate identified risks • Explain renewal terms and issues to customers and internal stakeholders • Collaborate with Sales, Customer Success, and Finance to resolve blockers and keep renewals moving • Maintain accurate CRM/renewals system records for forecasting and reporting • Prioritize tasks with guidance from senior team members • Contribute to team goals with peer Renewal Managers

🎯 Anforderungen

• Can execute basic renewal processes independently and has been introduced to advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms • Developing understanding of GitLab's way of working, values, and high-performance culture • Awareness of GitLab's remote work best practices • Growth mindset and sense of ownership • Strong attention to detail and organizational skills; comfortable managing many renewals at once • Clear written and verbal communication skills • Ability to follow defined processes and frameworks while flagging exceptions appropriately • Collaborative mindset and openness to feedback and coaching • Ability to travel for trainings, team offsites, customer meetings, and similar events

🏖️ Vorteile

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support • Incentive pay targeted at up to 100% of the offered base salary for sales roles

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