Senior Engagement Manager

🕒 vor 9 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $179.000 - $210.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Gong

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

💰 Secondary Market im 2022-07

SaaS • B2B • Artificial Intelligence

Gong ist die führende KI-Plattform für Umsatztransformation, die darauf abzielt, die Abschlussquoten zu steigern, durchschnittliche Geschäftsgrößen zu erhöhen und den Umsatz pro Vertreter zu verbessern. Die KI-gesteuerten Lösungen bieten unvergleichliche Einblicke in Verkaufspipelines und Kundeninteraktionen, sodass Teams präzise Prognosen und eine überlegene Ausführung von Geschäften erreichen können. Gong unterstützt eine Vielzahl von unternehmensweiten Integrationen und bietet erweiterte Funktionen wie Gong AI, Gong Data Engine und Gong Forecast. Die Plattform wird von Unternehmen weltweit vertraut, um ihre Umsatzprozesse zu verbessern und konsistentes Wachstum in den Bereichen Vertrieb, Marketing und Kundenservice zu erzielen. Mit einem Schwerpunkt auf hoher Leistung und strategischen Erkenntnissen ist Gong ein Eckpfeiler für zahlreiche Verkaufsteams, die ihr Umsatzpotenzial durch modernste KI-Technologien transformieren möchten.

Beschreibung

• Architect and drive the Change Management Strategy for complex, multi-stakeholder enterprise implementations, ensuring successful organizational adoption and maximum business value realization. • Serve as the executive point of contact and trusted advisor to C-level and senior leadership (VP/Director-level) sponsors, expertly managing expectations, providing strategic direction, and communicating engagement risks. • Lead the entire implementation lifecycle, from discovery and design through testing, rollout, and post-go-live transition, ensuring all engagements meet the highest Enterprise Delivery standards. • Proactively challenge, recommend, and redirect both internal and client teams on best practices, adoption models, and strategic shifts required for successful program outcomes. • Conduct sophisticated discovery workshops to translate complex business objectives and use cases into a structured, executable deployment plan for the Gong platform. • Maintain rigorous oversight of multiple concurrent, custom SOW-based projects, effectively managing competing priorities, resources, and budgets to consistently meet milestones. • Own and control project scope; proactively identify, mitigate, and clearly communicate engagement risks and dependencies to all key stakeholders. • Develop and implement governance structures and communication cadences appropriate for large, global enterprise client environments. • Formalize requirements gathering and execute the change control process, including drafting and negotiating change orders as appropriate. • Partner seamlessly with Sales and Customer Success to ensure an exceptional, smooth transition from pre-sales solutioning through ongoing support. • Opportunistically engage with the Sales team to position and structure custom, high-value Professional Services packages for prospective clients. • Actively contribute to the continuous improvement and scaling of the Gong Professional Services methodology, specifically focusing on refining our Enterprise Delivery playbook.

🎯 Anforderungen

• 10+ years of proven experience in Project or Program Management of enterprise-scale software implementations, preferably within a SaaS environment. • 6+ years of professional consulting experience delivering custom solutions to Fortune 500/100 clients. • Demonstrated executive presence and the ability to confidently and articulately influence, negotiate, and present to C-level and senior management stakeholders. • Deep expertise in Change Management strategy and execution (e.g., Prosci/ADKAR principles or equivalent) within large, complex organizations. • Exceptional political acumen and ability to navigate ambiguous organizational dynamics and complex decision-making processes at a large enterprise. • Ability to travel as required to facilitate strategic client engagements (up to 25%). • Bachelor's Degree in a relevant field.

🏖️ Vorteile

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment.