Senior Director, Product Management – Do It Yourself Experiences

🕒 vor 27 Tagen

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Lebenslauf hochladen

H&R Block

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1955

💸 Finanzen

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block ist ein in den USA ansässiges Unternehmen für Steuererklärungen und Finanzdienstleistungen, das persönliche und Online-Steuererklärungen, Steuerexperten, Buchhaltung und Lohnabrechnung für kleine Unternehmen sowie verwandte Finanzprodukte wie Rückerstattungsvorschüsse und Prepaid-Karten anbietet. Gegründet 1955, betreibt es Einzelhandelssteuerbüros, Franchisebetriebe und digitale Plattformen, um Verbrauchern und kleinen Unternehmen mit Steuer-, Buchhaltungs- und Finanzlösungen zu dienen.

Beschreibung

• Lead the DIY Experience Portfolio • Own the strategy, roadmap, and delivery of the DIY experience portfolio across all client touchpoints • Ensure a seamless, integrated experience across desktop, mobile, assisted, and AI-enabled channels • Drive clarity on priorities, sequencing, and tradeoffs to maximize customer and business impact • Translate enterprise strategy and Ideal State direction into clear product roadmap, learning plans, OKRs, and measurable outcomes • Deliver High-Quality, Confidence-Building Experiences • Lead teams to simplify complex tax workflows and reduce friction across the customer journey • Ensure experiences build client confidence, trust, and ease-of-use • Integrate human-assisted and AI-assisted capabilities in intuitive, differentiated ways • Continuously improve conversion, completion rates, and client satisfaction through iterative delivery • Lead Product Teams and Drive Execution Excellence • Lead, coach, and develop product leaders and teams • Establish product management practices that anchor on customer empathy, insights, data, and experimentation • Establish a strong operating model for product delivery • Evolve product team practices by role modeling and applying AI to transform how teams work • Partner closely with Marketing, Pricing, Engineering, Design, Data, and AI teams • Maintain a high bar for execution rigor, autonomy, and accountability • Leverage Data, Insights, and Operational Discipline • Use data and client feedback to inform prioritization and decisions • Define and monitor key performance indicators • Partner with Product Operations, Shared Experiences, and Analytics teams • Balance speed and quality in a regulated environment • Drive Cross-Functional Alignment and Integration • Partner with adjacent product leaders (Do It For Me, Financial Services, Small Business, Explorations) to deliver on enterprise priorities and outcomes • Lead through influence across cross-functional teams • Surface risks, tradeoffs, and dependencies clearly • Ensure alignment to compliance, risk, and governance requirements

🎯 Anforderungen

• 12–15+ years of experience in product management or digital experience leadership • Proven track record of delivering and growing end-to-end digital products at scale • Strong product management craft (learning/discovery, roadmaps, prioritization, execution, analytics) coupled with experience in applying AI to transform the product practice • Strong team and people leadership, development and coaching ability • Experience with multi-channel experiences (web, mobile, AI-supported) • Ability to translate strategy into measurable outcomes • Strong data fluency and decision-making skills • Experience in complex or regulated environments • Excellent executive communication and stakeholder influence skills • Bachelor’s degree or equivalent experience required

🏖️ Vorteile

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage • Can participate in the H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program (virtual) • Fitness center programs • Associate discount program • Automatically enrolled in Business Travel Accident Insurance • Receive Associate Tax Prep benefit