Customer Success Manager

🕒 vor 4 Tagen

🦌 Connecticut, Florida, +4 weitere Bundesländer – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

💵 $105.000 - $130.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

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Hack The Box

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2017

🔒 Cybersecurity

📚 Bildung

🎮 Gaming

Cybersecurity • Education • Gaming

Hack The Box ist eine hochmoderne Online-Plattform, die Cybersecurity-Ausbildung und -Training durch spielerische Erfahrungen bietet. Sie bietet eine breite Palette von Dienstleistungen, darunter praktische Labore, Cybersecurity-Wettbewerbe und branchenweit anerkannte Zertifizierungen, die sich an Einzelpersonen, professionelle Teams, Schulen und Unternehmen richten. Die Plattform soll Nutzern helfen, ihre Fähigkeiten in der offensiven und defensiven Sicherheit zu entwickeln und zu verbessern, um reale Cyber-Bedrohungen zu bewältigen. Hack The Box wird häufig für Teambewertungen und Kompetenz-Benchmarking in verschiedenen Branchen eingesetzt und veranstaltet spannende Events wie Capture-the-Flag-Wettbewerbe, um interaktives Lernen zu fördern.

Beschreibung

• Drives customer satisfaction, retention, and expansion with our current enterprise customers. • Serves as a strategic advisor, ensuring they’re seeing measurable value, adopting new content and features, and growing with the platform. • Partner cross-functionally to ensure the voice of the customer is heard across the company. • Guiding new customers through their customer journey process efficiently. • Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. • Scheduling and conducting regular check-in meetings with customers. • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc). • Examining usage data to pinpoint trends, opportunities and possible concerns, frequently employing analytics tools such as Tableau or Looker. • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins. • Timely addressing of customer inquiries. • Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences. • Proactively identifying and addressing risks to customer satisfaction. • Gathering actionable feedback from customers for product improvement. • Identifying and capitalizing on opportunities for upselling and cross-selling.

🎯 Anforderungen

• Understanding of the Software as a Service (SaaS) model and principles of customer success. • Previous experience in a Customer Success role. • Ability to navigate difficult conversations with customers and internal leadership. • Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills. • Skilled in handling objections and overcoming challenges in the sales process. • Comfortable owning Revenue Retention Metrics to drive business growth. • Ability to collaborate effectively with multiple internal stakeholders

🏖️ Vorteile

• Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) • 401K w/ employer match • Employer-paid Life and AD&D Insurance • Supplemental Life Insurance • Short-term and Long-term Disability • Healthcare and Dependent Care FSA • Paid parental leave • 25 annual leave days • Home Office Allowance • Dedicated budget for training and professional development, participation in conferences • State-of-the-art equipment • Full access to the Hack The Box lab offerings; so you can learn how to hack 😉