Senior Change Manager

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🕒 vor 5 Monaten

🌐 Vereinigte Staaten, Vereinigtes Königreich, +1 weitere Länder – Remote

🇺🇸 Vereinigte Staaten – Remote 🇬🇧 Vereinigtes Königreich – Remote 🇧🇲 Bermuda – Remote

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🟠 Senior

👔 Manager

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Hamilton Company

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501 - 1000 Mitarbeiter

🏭 Fertigung

🏥 Gesundheitswesen

💼 Beratung

Manufacturing • Healthcare • Consulting

Die Hamilton Company ist ein führender Hersteller von präzisen Flüssigkeitshandhabungs- und Messgeräten. Das Unternehmen ist auf automatisierte Flüssigkeitshandhabungs-Workstations, Prozesssensoren und OEM-Systeme spezialisiert und bietet innovative Lösungen für Labor- und Forschungsumgebungen an. Mit einer Geschichte, die bis in die späten 1940er Jahre zurückreicht, bietet Hamilton eine breite Palette von Produkten an, darunter Spritzen, Nadeln, Pipetten und automatisierte Probenmanagementsysteme. Ihre Produkte sind darauf ausgelegt, Laborabläufe zu verbessern und die Effizienz durch Automatisierung zu steigern. Hamilton engagiert sich für Qualität und Innovation und bedient Labore weltweit mit Technologien, die Prozesse rationalisieren und die Genauigkeit verbessern.

Beschreibung

• Own and operate the enterprise Change Management process aligned to ITIL best practices. • Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking. • Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated. • Enforce change freeze, blackout periods, and major business event protection. • Act as final escalation point for high-risk or cross-platform changes. • Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance. • Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms. • Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness). • Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance. • Use Azure DevOps as the authoritative platform for: Change records and approvals, Release tracking and milestones, Risk, impact, and dependency documentation, Evidence for audit and compliance. • Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change. • Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business. • Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users. • Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents. • Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301). • Maintain clear audit trails, approvals, and evidence for all material changes. • Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.

🎯 Anforderungen

• 8+ years’ experience in IT Change Management, Release Management, or Service Management roles. • Deep, practical experience with ITIL-aligned change control and Change Control Boards (CCB). • Strong hands-on experience using Azure DevOps to manage changes, releases, workflows, and reporting. • Proven experience coordinating complex, cross-team releases in enterprise environments. • Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery. • Experience operating in regulated environments with audit and compliance requirements. • Excellent stakeholder management, facilitation, and decision-making skills. • ITIL v4 certification (or equivalent) is desirable. • Experience integrating change governance with DevOps / CI-CD pipelines is desirable. • Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks is desirable. • Experience designing dashboards and KPIs for executive reporting is desirable.

🏖️ Vorteile

• Hybrid working • Matching 401K plan • Medical, dental, vision, life, disability • Generous time off (including parental leave) • Continued support for professional development • Gym subsidy • My day (additional days leave for personal interests/wellness/charity work)